Ken Moore | Page 22

The service was done in timely manner and a great job on cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. cleaning and washing my vehicle. I only give 4 star because the changes are high for this service. More

by EA44CA Verified Customer Verified Customer

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Ken profiled me as soon as I arrived. He was so rude. My car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key car was broken into & he didn’t bother to call me . It wasn’t his responsibility to call and advise me. Dealership refuses to replace the stolen key and phone . I asked for a new service advisor he told me “ absolutely not “ . Never responded to my texts , I was never allowed to speak to a manager because he was out of town or not on the premises. He failed to apologize . Didn’t review my paperwork with me in regards to what was serviced and said I declined the break service when he never not once even mentioned to me that I needed my breaks replaced . I told him it’s common courtesy and customer service to advise customers of what’s going on he told me “ it’s not about customer service or common curtesy “ well if it isn’t about that , then what is it about ? Taking my money and business to another dealership who appreciates and values their customers & still never got contacted by a manager More

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All service personnel were friendly, courteous and took the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. the initiative to the customers needs. If there was a problem identified, they took the initiative to inform the customer. More

by LARIATLAKE Verified Customer Verified Customer

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This is was my first service for a year old car. Waiting time was minimum. Great customer service , the job was done timely , the manager KEN IS GREAT. time was minimum. Great customer service , the job was done timely , the manager KEN IS GREAT. More

by mmission_o Verified Customer Verified Customer

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This was a horrible experience. I believe the work the work charged was not completed. In addition my car was damaged. I was told it would be fixed however it wasn’t work charged was not completed. In addition my car was damaged. I was told it would be fixed however it wasn’t More

by SSTARHOPE Verified Customer Verified Customer

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Ken was extremely curious and efficient. He explained all that was serviced on my car and why. I greatly appreciate it. Thank you very much. that was serviced on my car and why. I greatly appreciate it. Thank you very much. More

by rfws Verified Customer Verified Customer

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Worst service ever received, car was with service for two weeks service advisor called and said car is ready it has no problems. Super rude and said be here in 30 minutes or you will be charged storage I cal weeks service advisor called and said car is ready it has no problems. Super rude and said be here in 30 minutes or you will be charged storage I called corporate headquarters they told him to relax and sit back and be quiet More

by GALUST Verified Customer Verified Customer

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Ken was great but getting thru the phone system has been an issue. Every time that I called the dealership (over 5 times) no one answered and was asked to leave a message?!? an issue. Every time that I called the dealership (over 5 times) no one answered and was asked to leave a message?!? More

by REDONDOBT Verified Customer Verified Customer

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