Ken Moore
Ken Moore at Santa Monica Maserati Alfa Romeo
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Ken Moore

Service advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.7
218 Reviews
4.7

218 Reviews

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218 Reviews of Ken Moore

June 16, 2023

Dealership Rating
Employee Rating

When I called I spoke with Ben, he assured me the car I wanted was there, and that he would have it available for me to test drive. When I arrived, he very nicely introduced me to Elena and said that she w More

by samsamzoda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Argos , Elena Redkin, Ben. 5 Stars! And the gentleman that detailed my car 5 Stars!

Jun 19, 2023

Santa Monica Maserati Alfa Romeo responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Santa Monica Maserati Alfa Romeo!

May 29, 2023

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Employee Rating

Good, personal service solved the problem as promised and as scheduled. I will be back. More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review, Richard. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo.

April 17, 2023

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Employee Rating

The service advisor Ken, was super nice. He communicated with and kept me in the loop. Very friendly staff. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad to hear that Ken was able to help, and we hope to see you again!

April 16, 2023

Dealership Rating
Employee Rating

Extremely attentive, effective and efficient! All issues were resolved. Highly recommend for service….Casey O’Brian was my original service manager More

by TIM4FITNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

Apr 17, 2023

Santa Monica Maserati Alfa Romeo responded

Tim, Thank you! Casey, Ken, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

April 10, 2023

Dealership Rating
Employee Rating

Kind people. I am still waiting for this job to be fulfilled. I have paid out $700 and my issue is not resolved. It’s been weeks. TBD More

by MANDY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 14, 2023

Santa Monica Maserati Alfa Romeo responded

Mandy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Apr 27, 2023

MANDY9 responded

Yes. Anytime. Awaiting the outreach.

April 06, 2023

Dealership Rating
Employee Rating

My blind spot sensors weren’t working properly, so I dropped my Maserati Ghibli off Santa Monica Maserari for repairs. They fixed my sensors perfectly! Thank you so much! More

by Destiny Huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2023

Santa Monica Maserati Alfa Romeo responded

Destiny, Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

March 26, 2023

Dealership Rating
Employee Rating

Casey was very helpful and communication was awesome. I felt in very good trustworthy hands More

by LE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien

Mar 27, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 22, 2023

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Employee Rating

Excellent customer service! Super friendly environment!I recommend every one use this Company! Great work. More

by SIMONE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 19, 2023

Dealership Rating
Employee Rating

Outstanding service. I can’t imagine a better experience. I would recommend it to all. More

by lonnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

March 19, 2023

Dealership Rating
Employee Rating

associate Ken was very helpful getting me checked in and comfortable while I waited for my oil change and fluid check. More

by cindy echo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Santa Monica Maserati Alfa Romeo responded

Cindy, thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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