Ken Riley | Page 15

We had a had a great salesman and the process didn’t take long. Will recommend this dealership. long. Will recommend this dealership. More

by JJONESCHURCHWELL2004 Verified Customer Verified Customer

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Kenneth was very responsive and helpful throughout the ordering and buying process. It was a pleasure working with him and the team. ordering and buying process. It was a pleasure working with him and the team. More

by 2013uribe Verified Customer Verified Customer

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Overall satisfied after talking to manager about some things we were not clear on. We just wish we had shopped around on the finance prior to financing with Ford. things we were not clear on. We just wish we had shopped around on the finance prior to financing with Ford. More

by 2013uribe Verified Customer Verified Customer

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Great service. Easy finance. Excellent salesman in David and Mike as the Mgr taking great care of my A plan pricing on such a desired but qualifying truck was very Easy finance. Excellent salesman in David and Mike as the Mgr taking great care of my A plan pricing on such a desired but qualifying truck was very nice to see. I’ll be back to do business with you’ll. Thanks. Tom More

by Tom@texasimaging.net Verified Customer Verified Customer

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You never get all the details. They fall short in many areas. Then get blindsided in the end. I will not deal with this dealership to buy another vehicle. They fall short in many areas. Then get blindsided in the end. I will not deal with this dealership to buy another vehicle. More

by bcanthony317 Verified Customer Verified Customer

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Ken Riley needs to be manager, other than he’s a Texans fan, GO COWBOYS! fan, GO COWBOYS! More

by Nerd8384 Verified Customer Verified Customer

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Staff was very helpful and took the time with me. In answering all my questions and concerns. In answering all my questions and concerns. More

by BPERUCCA Verified Customer Verified Customer

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Professional, friendly, helpful, knowledgeable, and engaged. They did a good job by answering all my questions. engaged. They did a good job by answering all my questions. More

by mike.simon.jr Verified Customer Verified Customer

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Lack of communication from service team. Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could p Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could pull all this data from the truck directly without the dealership. Scheduled a time to bring in truck for service. After a week of no updates I called back and was told the shop manager was driving it to try and get code to come back on truck. After another week with no update and no mileage increase in ford pass app I called back again to customer care. Was told my truck was still sitting on lot and not in the shop. My truck was 2 weeks old and it was not a priority to anyone but the customer care director. I now have my truck back since nobody was working on it. When picking it up I was told they sent it to diagnostics even though they already had all the error codes. I now have to take it back again when a spot opens up in the shop. If they would have told me this from the beginning I would have been able to enjoy my brand new truck. More

by clinton6290 Verified Customer Verified Customer

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Ken was very attentive and helpful. When I didn't leave happy with my first purchase, he and Jarred worked hard to get me into something I was happier with. The first purchase wasn't th When I didn't leave happy with my first purchase, he and Jarred worked hard to get me into something I was happier with. The first purchase wasn't the best experience, but the second one completely made up for that. Service department shined as well with their service valet. Devin Martin was prompt and professional. While there was a few things that could be improved, the overall experience was a positive one and I love my new F-150. More

by mybugtay Verified Customer Verified Customer

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