Ken Riley | Page 16

Staff was very helpful and took the time with me. In answering all my questions and concerns. In answering all my questions and concerns. More

by BPERUCCA Verified Customer Verified Customer

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Professional, friendly, helpful, knowledgeable, and engaged. They did a good job by answering all my questions. engaged. They did a good job by answering all my questions. More

by mike.simon.jr Verified Customer Verified Customer

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Lack of communication from service team. Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could p Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could pull all this data from the truck directly without the dealership. Scheduled a time to bring in truck for service. After a week of no updates I called back and was told the shop manager was driving it to try and get code to come back on truck. After another week with no update and no mileage increase in ford pass app I called back again to customer care. Was told my truck was still sitting on lot and not in the shop. My truck was 2 weeks old and it was not a priority to anyone but the customer care director. I now have my truck back since nobody was working on it. When picking it up I was told they sent it to diagnostics even though they already had all the error codes. I now have to take it back again when a spot opens up in the shop. If they would have told me this from the beginning I would have been able to enjoy my brand new truck. More

by clinton6290 Verified Customer Verified Customer

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Ken was very attentive and helpful. When I didn't leave happy with my first purchase, he and Jarred worked hard to get me into something I was happier with. The first purchase wasn't th When I didn't leave happy with my first purchase, he and Jarred worked hard to get me into something I was happier with. The first purchase wasn't the best experience, but the second one completely made up for that. Service department shined as well with their service valet. Devin Martin was prompt and professional. While there was a few things that could be improved, the overall experience was a positive one and I love my new F-150. More

by mybugtay Verified Customer Verified Customer

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Ken was great so was Jacob and Manny thank you all was a good experience good experience More

by SBAUER2 Verified Customer Verified Customer

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Sale person was great, worked hard to get what we wanted. Financing went well, no concerns. We had an issue with our vehicle being swapped out to have warranty work completed Financing went well, no concerns. We had an issue with our vehicle being swapped out to have warranty work completed More

by bcbax1981 Verified Customer Verified Customer

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Mr. Ken was very attentive upon my return to deliver my down payment. So all in all it was a Pleasant Experience I absolutely love my 2023 Maverick down payment. So all in all it was a Pleasant Experience I absolutely love my 2023 Maverick More

by melissakizer71 Verified Customer Verified Customer

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Randall Reed's Planet Ford has been awesome, and I'll be back again for our next purchase! (And probably some Bronco upgrades too) back again for our next purchase! (And probably some Bronco upgrades too) More

by MATTMIKLIUS Verified Customer Verified Customer

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Great customer service. All people that spoke to me has clear understanding of their goal. All people that spoke to me has clear understanding of their goal. More

by ALEGRIA.PEDRO Verified Customer Verified Customer

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The service was great, the atmosphere friendly as well. I would recommend this dealership again. I would recommend this dealership again. More

by sfritz59 Verified Customer Verified Customer

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