Ken Riley | Page 17

We went in to ask about a trade in for a minivan I had bought a few months prior and absolutely hated. I still owed quite a bit on it and was sure Ford wouldn't pay off the whole amount. After a few hours bought a few months prior and absolutely hated. I still owed quite a bit on it and was sure Ford wouldn't pay off the whole amount. After a few hours of back and forth, I stood to leave deciding I wasn't going to get anywhere near what I needed, I received a final offer from the manager for a full payoff of my minivan and close to the monthly payments I needed to be at. I know the back and forth is standard practice at a dealership, but it really wore me down. In the end, I left with my new Ford Explorer XLT and have been so happy in my new SUV. Everyone at Planet Ford was extremely nice. Guy even gave my grandson a nice lunch because he was hungry. I have always loved this Ford location, they make it easy to bring in your vehicle if you need to, always help me if I can't figure out something in my SUV, and called to check on me after the sale. Our family has bought from this dealer several times now, and we will keep going back because they treat you like you belong there no matter who you are. More

by DEANNALUCE Verified Customer Verified Customer

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The dealership has a great chose of trucks for people to view at a reasonablebprice view at a reasonablebprice More

by brownarthur34 Verified Customer Verified Customer

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Mr Ken Riley and the team are amazing! great personal service . Ken made the deal happen and was very pleasant to work with great personal service . Ken made the deal happen and was very pleasant to work with More

by trophychef Verified Customer Verified Customer

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Friendly staff, easy to work with. I like that the sales staff are not rushing you into a decision. Pretty much payed back. I like that the sales staff are not rushing you into a decision. Pretty much payed back. More

by JWTGTAYLOR Verified Customer Verified Customer

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Every thing went good and every one was very helpful. They worked to get where I needed to be They worked to get where I needed to be More

by jhintx Verified Customer Verified Customer

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Great experience. Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! More

by jpart9801 Verified Customer Verified Customer

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Mr. Ken the sales rep and Manny were awesome in helping me throughout my purchase!! me throughout my purchase!! More

by JESSICACPPHC Verified Customer Verified Customer

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Ford gave me the reward points for purchasing a new ford bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a disc bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a discount on the maintenance plan but the finance advisor is suppose to inform the buyer of this. I told him that never happened, he assured me that he would watch the video and get back with me, to this day I have not ever heard back from him!!! This is a shame because we have purchased several new vehicle from planet ford on 59. This may lead us to take our business elsewhere. More

by richardk.denney Verified Customer Verified Customer

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Kent and the Planet ford team did an excellent job working through. They have certainly earn my business in the future. working through. They have certainly earn my business in the future. More

by jclements1 Verified Customer Verified Customer

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He was knowledgeable in the different loans a available. Took his time to explain everything to us. He got us a lower interest rate. Took his time to explain everything to us. He got us a lower interest rate. More

by bcbax1981 Verified Customer Verified Customer

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