Ken Vasquez
Ken Vasquez at Puente Hills Ford
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Ken Vasquez | Page 2

Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Ken Vasquez

September 16, 2023

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Ken is one of the best customer specialists that I ever contacted with. Smooth experience and took care of my car well. More

by Alex
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Recommend Dealer
Yes
Sep 19, 2023

Puente Hills Ford responded

We're thrilled to hear about your positive experience with Ken! Providing a smooth and attentive service is what we aim for. If you ever need further assistance with your car, don't hesitate to reach out to Ken or our team. Thank you for choosing us!

September 16, 2023

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The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent More

by JOEYBALUYUT_328
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Michelle Sanchez , Shannon McDowell

Sep 19, 2023

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent visit. We strive to provide excellent service, and it's clear that we fell short this time. We appreciate your loyalty as a regular customer since 2017, and we will address the issues you've raised.

September 15, 2023

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Great service. Took care of my major recall & threw in a tire rotation. Thank you! More

by donaldswong
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Recommend Dealer
Yes

Other Employees Tagged: Shannon McDowell

Sep 19, 2023

Puente Hills Ford responded

We're pleased to have taken care of your major recall and included a tire rotation for you. Safety and customer satisfaction are our top priorities. If you have any more automotive needs in the future, don't hesitate to reach out. Thank you for choosing us!

September 14, 2023

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Service department rep was very helpful and communicative. Vehicle light was resolved in a timely manner. More

by DAK_LY
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Recommend Dealer
Yes
Sep 19, 2023

Puente Hills Ford responded

We're pleased to hear that our service department provided helpful and efficient assistance with your vehicle light issue. Your satisfaction is important to us, and we appreciate your feedback. If you have any more automotive needs, we're here to help!

September 14, 2023

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The service was great. The service advisor was knowledgeable and professional. He answered all my questions and was very helpful. More

by JOELRUTH776
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Recommend Dealer
Yes
Sep 19, 2023

Puente Hills Ford responded

Thank you for your positive feedback! We take pride in our knowledgeable and professional service advisors who are always here to assist with your questions and automotive needs. We look forward to serving you again in the future.

September 13, 2023

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It was smooth transaction. However, it took a long time than I expected despite i made an early morning appointment. More

by dr_hell1972
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Recommend Dealer
Yes
Sep 19, 2023

Puente Hills Ford responded

We appreciate your feedback and apologize for any delay you experienced. We'll work on improving our efficiency to ensure a quicker service for your next visit. Thank you for choosing us!

September 09, 2023

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Great service! Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and g More

by MARCIMLLR17
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Recommend Dealer
Yes
Sep 13, 2023

Puente Hills Ford responded

We're thrilled to hear about your great service experience with Ken Vasquez! Providing friendly and helpful service, along with a discount and a clean car, is what we aim for.

September 08, 2023

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Everyone that assisted me at Puente Hills Ford went above and beyond. They helped me during a very stressful time and made it as smooth as possible. Thank you More

by MARVERURE83
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Sanchez , Emmanuel Glock, Shannon McDowell, Terrel Williams

Sep 13, 2023

Puente Hills Ford responded

We're pleased to hear that everyone at Puente Hills Ford went above and beyond to assist you during a stressful time. Your satisfaction is our priority, and we're glad we could make the experience as smooth as possible. Thank you for your kind words, and if you ever need further assistance, don't hesitate to reach out.

September 03, 2023

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Me gusta su atención son bien amables lo recomiendo estoy satisfecha con la atención que prestan gracias More

by cabanas.elizabeth.ec
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Michelle Sanchez , JJ Crisp, Emmanuel Glock, Shannon McDowell

September 01, 2023

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Ken was really helpful and explained everything in detail. Made this process really easy. Got back to me in a timely manner. More

by SERRANO.GEOVANI
Recommend Dealer
Yes
Sep 01, 2023

Puente Hills Ford responded

Great to hear, Serrano! We're glad that Ken explained everything about what they were working on in your Ford. Thanks so much for the excellent review!

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