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Ken Vasquez
Ken Vasquez at Puente Hills Ford
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Ken Vasquez | Page 3

Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Ken Vasquez

August 30, 2023

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Employee Rating

All the employees are always very friendly and helpful, Kevin was super friendly and helpful More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maurice Guevara, Michelle Sanchez , Shannon McDowell

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Aug 31, 2023

Puente Hills Ford responded

We're pleased that our employees gave you the attention you deserved. Kudos to Kevin, and we thank you for the wonderful rating!

August 26, 2023

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Employee Rating

Great service awesome customer experience. , will definitely will come back for my upcoming service to my vehicles. More

by FEYBIEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Michelle Sanchez , Emmanuel Glock, Shannon McDowell

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Aug 30, 2023

Puente Hills Ford responded

We're thrilled that you had a fantastic service experience and enjoyed an excellent customer experience. Thank you for choosing us for your vehicle needs. We're looking forward to welcoming you back for your upcoming service appointments. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. Your continued support means a lot to us!

August 24, 2023

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Employee Rating

my expedition needs to be repaired but parts shortage and no ETA! Finally, Kenny provide me a 7 passenger rental. Thank you! More

by ARYALIUCG
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Okamoto

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Aug 25, 2023

Puente Hills Ford responded

Thank you for your feedback! We understand the frustration that can come with parts shortages, and we're glad that Kenny was able to provide a solution by offering you a 7-passenger rental. Our team is here to assist you in any way we can, and we appreciate your patience.

August 23, 2023

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Employee Rating

Very nice service. Great communication. Michelle is wonderful. thank you 😊 I recommend come for service. More

by MOTER7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Michelle Sanchez , Emmanuel Glock, Shannon McDowell

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Aug 25, 2023

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service, and we appreciate your recommendation. We look forward to serving you again in the future! 😊

August 22, 2023

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Employee Rating

My entire encounter with Ford has been a great experience. Thank you for your professionalism and quick attention to concerns. I would highly recommend you all. More

by m_gonzales1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni, Dave Okamoto, Terrel Williams

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Aug 25, 2023

Puente Hills Ford responded

We're glad to hear you had a great experience with us! Your recommendation means a lot to us. If you need anything in the future, feel free to reach out.

August 17, 2023

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Employee Rating

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Wiener, Michelle Sanchez , Emmanuel Glock, Shannon McDowell

Helpful
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Aug 18, 2023

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

August 16, 2023

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After car was fixed, there was a issue, But they took care of it quickly! More

by deanrobinson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Aug 18, 2023

Puente Hills Ford responded

We're glad to hear that we were able to address the issue promptly and to your satisfaction. Our priority is ensuring your complete satisfaction with our service. If you have any more questions or concerns, please don't hesitate to reach out.

August 15, 2023

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Employee Rating

Service department was courteous when arriving and through out my experience. My service tech Kenneth was very helpful and professional. I would recommend friends and family. More

by ARTHURLOPEZ51
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 15, 2023

Puente Hills Ford responded

Arthur, thank you for your feedback! We're glad to hear that our service department, including Kenneth, provided courteous and professional assistance. Your recommendation means a lot to us, and we're here to assist you, your friends, and family whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out.

August 15, 2023

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Employee Rating

A year after purchasing my car, I was already experiencing transmission issues! Service took too long (2 months) and they only provided a rental for 11 days! More

by amadeusj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Aug 18, 2023

Puente Hills Ford responded

We're sorry to hear that you had a negative experience with our service department and we understand your frustration. If you would like to discuss this matter further please reach out to our service manager. Thank you.

August 11, 2023

Dealership Rating
Employee Rating

Bryan was a very nice young man he finished the job in a timely manner More

by DIANAG_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 15, 2023

Puente Hills Ford responded

Thank you for your feedback! We're glad Bryan provided a timely service for you. If you have any more feedback or if there's anything else we can assist you with, please reach out. We're here to help!

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