Just purchased a 2019 Avalon Touring. I worked with Ken Terry again - worked with him two years ago when I purchased an Avalon Limited. Lithia has been my go-to dealer for transportation for a very long time. The product is high quality and reliable; the service is the best I've encountered in Abilene in the 37 years I've lived here. But above all that, my experience with Ken on the sales side has been superior. I've dealt with car sales people in Abilene and other cities in the USA. I am sincere when I tell you both events with Ken were fantastic. He listens to you; gives you realistic options; explains the features and benefits of the product; is low pressure and has a pleasant demeanor throughout the process. On both purchases he was totally on my side in dealing with his management on the price. I recommend you consider Lithia for your vehicle needs. And I encourage you to ask for Ken when you go to look at what Lithia offers.
Ken Terry and Lance Dunn were great to deal with. They are in it for the customer. I went in to trade a vehicle for a pickup I seen online. Lance was quick to greet me and help with the process. He had a great attitude and was good with my two kids that were with me. Ken, I have known for years and have known people he has sold cars to at Toyota. I’ve never heard anything negative about Ken. I’ve always heard he is great to work with and I got to witness it myself. Awesome experience! Two great salesmen
Ken terry was easy to work with, not pushy, listened to our needs and was able to keep it within our budget. Great dealership, everyone was very nice.
- Mike T.
I bought a 2017 Camry from Ken Terry at Lithia Toyota of Abilene about 8 months ago and let me say that it was the best experience I have had at a car dealership. To save on monthly payments, I recently returned to Lithia to see if I could trade in my 2016 RAM. I initially went to the Chrysler dealer, where I bought the truck, and was offered a deal that exceeded my present monthly payment. I had some negative equity in the truck which Chrysler did not want to deal with.
Looking up Ken Terry proved to be a great move. Not only did he and his financial department lower my monthly payment on a brand new Tundra, but lowered my interest rate by 3% on the new loan, and now I have two Toyotas!! So, if you are shopping for a new car go to Lithia and ask for Ken.
"Great Deal, Great Service"
The buying process was smooth. Staff was easy to work with and made buying much more simple. Would certainly recommend this dealership for new and used cars.
"Good Experience "
The whole process went quickly and staff were helpful and knowledgeable. I was able to get the car I wanted at a price which fit my budget.
The Salesman was attentive to my needs and wants in a car as well as keeping my finances in mind. Wasn't pushy at all.
"My buying experience "
I had a wonderful car buying experience at Lithia Toyota. Ken was a the perfect salesman for me. He was not pushy at all and seemed very trustworthy. I felt as though he really cared about helping me get what I want.
"Great sales team. "
I loved the way Mr. Terry treated us. Not pushy, answered questions, showed us everything on the car. He did not ask the stupid question of "What would it take to get you to buy this car today?" I have left many dealers when that was asked. He was super nice and helpful. We're in our mid 60's and if we live long enough to buy another car we will come back to this dealer.
Other Employees Tagged:
"Professional, efficient and a personal touch"
The experience of buying our 2018 Tacoma was low stress and pleasant, thanks to all.I hope I didn't miss anyone who helped us.