Kendrick Lintecum | Page 9

The service department at Olathe Chrysler Jeep Dodge was very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to service my vehicles! More

by Toni Heflin Verified Customer Verified Customer

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I was disappointed with the service. I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across t I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across town it died multiple times. I could have got a new alternator and pulleys for significantly less cost from my normal mechanic but since I was assured this would fix the dying issue, I spent the extra cost. I understand the alternator and pulleys needed to be replaced but it did not fix the issue I brought it in for. I also realize, I could bring it back and let your technicians look at it again, but that is why I spent more money for the expertise to isolate the problem and not to keep guessing or me spending more money on other possible solutions. Secondly, I declined buying a new battery because I knew I could get it at less cost somewhere else. I had the battery tested after your recommendation and they concluded it was still a good battery and was 100% charged. This makes me question everything that was said or done and I will question ever using your service again. More

by MARKKINKADE Verified Customer Verified Customer

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Excellent service as always. My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as wel My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as well, & will continue to do so. Thank you for all your efforts! 😁👍 More

by Jason7890 Verified Customer Verified Customer

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Nice people, but it seems like I leave with the same or more issues than when I went in. more issues than when I went in. More

by BRANDONMURRAY43 Verified Customer Verified Customer

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My bolt on my training was loose and came off when driving. So I had to fixed my self driving. So I had to fixed my self More

by mikeldavis48 Verified Customer Verified Customer

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Very poor communication from the service advisor Kendrick. He had a difficult time returning calls. Kendrick. He had a difficult time returning calls. More

by karlquinn80 Verified Customer Verified Customer

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The dealership is clean and efficient. Don't like getting text asking if I want to sell my car Don't like getting text asking if I want to sell my car More

by tscrutchfield609 Verified Customer Verified Customer

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good job good job good job good job good job good job good job good job good job good job More

by kolbehughes.lvsh Verified Customer Verified Customer

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Had a great experience for my first time there! I was in and out for my oil change and tire rotation. I was in and out for my oil change and tire rotation. More

by AWEYRAUCH81 Verified Customer Verified Customer

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Well, it started off with an oil change and ended with me having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off brea having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off breaking the lock. It would not have bothered me if they had said something before they let me drive my Jeep home with a single latch, holding my hood down. When I noticed what happened I reached out to the lot. I had to drive back to the lot to show them that it was broken. They told me to order a new set, which I did and send them the invoice and they would reimburse me. When I sent the invoice, they gave me a credit to my account. I asked for an actual refund of a check, which of course red tape three weeks later still have not seen the check for the replacement hood latches. I really like the sales people here, but I will not be coming back to get my vehicle service here ever again. The fact that they allowed me to drive home with one hood latch, broken speaks volumes for how much stuff they cover up and don’t tell customers More

by Ralph.t.hewitt Verified Customer Verified Customer

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