Kendrick Lintecum | Page 8

The service team far outshines the sales team. Kendrick took the time to listen, ask the right questions, and then provide clear explanations along with solutions. While I had written this place o Kendrick took the time to listen, ask the right questions, and then provide clear explanations along with solutions. While I had written this place off for new car sales, a last-minute oil change with Kendrick has me reconsidering—I could see myself coming back for more service. More

by OPIESWOOD Verified Customer Verified Customer

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I brought my car in with specifics concerns and told none of the concerns were found although I had a picture of the oil leak. My car sat for 5 days before it was even looked at and I was never given a loane of the concerns were found although I had a picture of the oil leak. My car sat for 5 days before it was even looked at and I was never given a loaner car although I was specifically told loaners are always available when I bought my Wagoneer and I requested one. Although no one found anything wrong with my Jeep, they did recommend $1900 worth of fluids and belts (on a one year old vehicle). The techs, however, said it was in excellent condition. When I came to pick my Wagoneer up, I had to wait 35 minutes for someone to “bring it up top” with the keys. I won’t be returning. I had a similar experience when I was looking to buy my car which is why I bought it in Lee’s Summit. More

by JZYGMUNT11 Verified Customer Verified Customer

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Unfortunately poor customer service and quality attention to repair my vehicle has been poor. Promised follow up has not happened either even after addressing my concerns with management. I am still waiting to repair my vehicle has been poor. Promised follow up has not happened either even after addressing my concerns with management. I am still waiting for the follow up as the new service manager seemed sincere. Maybe this is not the case? I hope unaddressed concerns with my vehicle will not leave me on the side of the road. More

by gstutz8229 Verified Customer Verified Customer

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The service department at Olathe Chrysler Jeep Dodge was very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to service my vehicles! More

by Toni Heflin Verified Customer Verified Customer

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I was disappointed with the service. I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across t I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across town it died multiple times. I could have got a new alternator and pulleys for significantly less cost from my normal mechanic but since I was assured this would fix the dying issue, I spent the extra cost. I understand the alternator and pulleys needed to be replaced but it did not fix the issue I brought it in for. I also realize, I could bring it back and let your technicians look at it again, but that is why I spent more money for the expertise to isolate the problem and not to keep guessing or me spending more money on other possible solutions. Secondly, I declined buying a new battery because I knew I could get it at less cost somewhere else. I had the battery tested after your recommendation and they concluded it was still a good battery and was 100% charged. This makes me question everything that was said or done and I will question ever using your service again. More

by MARKKINKADE Verified Customer Verified Customer

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Excellent service as always. My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as wel My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as well, & will continue to do so. Thank you for all your efforts! 😁👍 More

by Jason7890 Verified Customer Verified Customer

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Nice people, but it seems like I leave with the same or more issues than when I went in. more issues than when I went in. More

by BRANDONMURRAY43 Verified Customer Verified Customer

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My bolt on my training was loose and came off when driving. So I had to fixed my self driving. So I had to fixed my self More

by mikeldavis48 Verified Customer Verified Customer

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Very poor communication from the service advisor Kendrick. He had a difficult time returning calls. Kendrick. He had a difficult time returning calls. More

by karlquinn80 Verified Customer Verified Customer

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The dealership is clean and efficient. Don't like getting text asking if I want to sell my car Don't like getting text asking if I want to sell my car More

by tscrutchfield609 Verified Customer Verified Customer

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