Kene Abiakam | Page 3

Consistently exceptional service. I don’t always make appointments but I can always expect great customer service, a clean waiting area, and some fairly nice snacks. I’ve been getting I don’t always make appointments but I can always expect great customer service, a clean waiting area, and some fairly nice snacks. I’ve been getting my vehicles serviced for over 9 years now and can’t remember a single bad experience. Highly recommend! More

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Yamet was great. He kept me informed about what was happening and was very professional. I always have a great experience there when I have service. I recommend Baker Nissan to everyone. happening and was very professional. I always have a great experience there when I have service. I recommend Baker Nissan to everyone. More

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The service department both advisors and technicians exceeded my expectations. I'm extremely satisfied and glad they took care of my issues. exceeded my expectations. I'm extremely satisfied and glad they took care of my issues. More

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I have purchased 8 Nissan vehicles in my lifetime 4 from Baker. I bring all of my vehicles to Baker Nissan for services and parts because they know my name, and they are always professional and I never feel Baker. I bring all of my vehicles to Baker Nissan for services and parts because they know my name, and they are always professional and I never feel that they are pressuring me unnecessary to purchase items I do not need. I attribute this to the sales manager Shaun who is fair and always (in my experiences) does what's right and he is big about professionalism, customer service, getting it right the first time, and if not, quickly rectifying the problem to make sure the customer feel valued, appreciated, heard and respected, so big ups to service manager Shaun and his team. More

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Great experience Kasey was awesome, Kene was very helpful and Rolando is always steering me in the right direction. Definitely a winning team!! We even met Luis. and Rolando is always steering me in the right direction. Definitely a winning team!! We even met Luis. More

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Salesman was very nice! Left me setting his desk for over an hour. But, it was kinda understandable due to the business. Finance guy was was pleasant. It was after the purchase where I received poor customer an hour. But, it was kinda understandable due to the business. Finance guy was was pleasant. It was after the purchase where I received poor customer service. Needed help with a warranty issue, but kept getting the run around. More

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Horrible Buying Experience - Core values missing! Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it wa Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it was the owners wife’s car with low miles (6630 miles) and was in perfect condition, a beautiful example of a BMW. I was trading in my vehicle, so I was driving from California to Houston Texas (1479 miles) to complete the purchase of the vehicle. On March 24, I was about two hours out from Houston, I was called by the dealership Cody Endlich and was told because Covid-19 pandemic, if I wasn’t there within the next few hours, I would be unable to complete the purchase and would have to return to California. Upon my arrival at the dealership I was told by the Cody that the vehicle was in detailing and would be done shortly. Once they brought the vehicle out, I noticed several areas that were not addressed by detailing and the vehicle needed to go back to correct the issues. This happened two times and on the third time the vehicle appeared to be in acceptable condition. We completed the transaction and I started my trip back to California. After arriving back at home I took the vehicle to a local professional detail shop to have the BMW clean waxed and overall detailed so that it was in perfect addition. Once at the detail shop I was called and was told that there was an issue with the car and needed to come back to the shop to discuss. The Owner of the detail shop told me that the vehicle had a fine film of paint overspray on the entire vehicle including on the inside of the doors and the leather and was going to take a great deal of time and effort to have it removed. Hard to see, but was easy to identify as he was a professional. The owner of the detail shop further stated that there was no possible way that the Baker Nissan dealership didn’t have full awareness of the issue with the car, but failed to disclose it at any time. I immediately called Baker Nissan and left a message for the general manager Luis Castillo and told him of the issue and asked for him to call me immediately. It wasn’t until the following day that he reached out to me and left a message on my phone. I called him back immediately to discuss the issues with him. I also provided him the detail shop owners phone number and the owner would be more than happy to discuss the issues he found with him. From that point forward no contact with me or the detail shop was ever attempted by the general manager or any other staff member regarding the issue of the paint overspray on the vehicle. That issue ended up costing me over $3000 to have corrected which to say the least was extremely upsetting since I was told that the car was in perfect condition. And to note the dealership not once reached out to me to discuss or with any offer or accommodation for my inconvenience during this ordeal. Baker Nissan Mission statement: We ensure every aspect of our business both internally and with our customers, reflect our core values of honesty, integrity, ethics and professionalism. Absolutely FALSE! Extremely disappointed on how this whole ordeal was handled personally and professionally by them. I would’ve expected much more from a so called Award winning establishment. There are three other issues that I had with the vehicle that I won’t go into great detail about, but I will mention here. First, when I was negotiating the deal for the BMW X5, they said they would match any trade-in offer received by another reputable dealership and they would match it. When it came down to the bottom line they said they were unable to do so and they reduced my trade-in value by $2000 .Secondly, when I purchased the vehicle they did not have the second key. I was told they would get it from the owner and send it out to me via FedEx the next day. It wasn’t until April 16th after several calls and emails to the dealership before that issue finally got resolved. They sent a check to me to cover the price of the replacement key. A Thanks to Effran Bryant for his help in getting this done, A few days after the purchase, the vehicles “check engine light” came on the and the vehicle spent a week at the BMW dealership getting that problem corrected. So much for the BMW being in perfect condition! More

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Laurens Legarda did a great job helping us with a car. He was friendly and knowledgeable. I woud definitely work with and recommend him again! was friendly and knowledgeable. I woud definitely work with and recommend him again! More

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Fantastic staff! Staff was so patient with me and my husband. They walked yds through every part of the car buying process. We looked at 6 cars and Laurens was open an Staff was so patient with me and my husband. They walked yds through every part of the car buying process. We looked at 6 cars and Laurens was open and honest about each one. Couldn't be happier More

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Car Buying Experience Laurens was very helpful, thorough, and professional in helping me purchase a vehicle, top notch service and Kene was the icing on the cake! The enti Laurens was very helpful, thorough, and professional in helping me purchase a vehicle, top notch service and Kene was the icing on the cake! The entire staff was very helpful in accomplishing this goal. More

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