Kene Abiakam | Page 4

Horrible Buying Experience - Core values missing! Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it wa Baker Nissan sold me a 2019 BMW X5 with major unseen damage. I was in California when I originally inquired about the X5; the sales team told me it was the owners wife’s car with low miles (6630 miles) and was in perfect condition, a beautiful example of a BMW. I was trading in my vehicle, so I was driving from California to Houston Texas (1479 miles) to complete the purchase of the vehicle. On March 24, I was about two hours out from Houston, I was called by the dealership Cody Endlich and was told because Covid-19 pandemic, if I wasn’t there within the next few hours, I would be unable to complete the purchase and would have to return to California. Upon my arrival at the dealership I was told by the Cody that the vehicle was in detailing and would be done shortly. Once they brought the vehicle out, I noticed several areas that were not addressed by detailing and the vehicle needed to go back to correct the issues. This happened two times and on the third time the vehicle appeared to be in acceptable condition. We completed the transaction and I started my trip back to California. After arriving back at home I took the vehicle to a local professional detail shop to have the BMW clean waxed and overall detailed so that it was in perfect addition. Once at the detail shop I was called and was told that there was an issue with the car and needed to come back to the shop to discuss. The Owner of the detail shop told me that the vehicle had a fine film of paint overspray on the entire vehicle including on the inside of the doors and the leather and was going to take a great deal of time and effort to have it removed. Hard to see, but was easy to identify as he was a professional. The owner of the detail shop further stated that there was no possible way that the Baker Nissan dealership didn’t have full awareness of the issue with the car, but failed to disclose it at any time. I immediately called Baker Nissan and left a message for the general manager Luis Castillo and told him of the issue and asked for him to call me immediately. It wasn’t until the following day that he reached out to me and left a message on my phone. I called him back immediately to discuss the issues with him. I also provided him the detail shop owners phone number and the owner would be more than happy to discuss the issues he found with him. From that point forward no contact with me or the detail shop was ever attempted by the general manager or any other staff member regarding the issue of the paint overspray on the vehicle. That issue ended up costing me over $3000 to have corrected which to say the least was extremely upsetting since I was told that the car was in perfect condition. And to note the dealership not once reached out to me to discuss or with any offer or accommodation for my inconvenience during this ordeal. Baker Nissan Mission statement: We ensure every aspect of our business both internally and with our customers, reflect our core values of honesty, integrity, ethics and professionalism. Absolutely FALSE! Extremely disappointed on how this whole ordeal was handled personally and professionally by them. I would’ve expected much more from a so called Award winning establishment. There are three other issues that I had with the vehicle that I won’t go into great detail about, but I will mention here. First, when I was negotiating the deal for the BMW X5, they said they would match any trade-in offer received by another reputable dealership and they would match it. When it came down to the bottom line they said they were unable to do so and they reduced my trade-in value by $2000 .Secondly, when I purchased the vehicle they did not have the second key. I was told they would get it from the owner and send it out to me via FedEx the next day. It wasn’t until April 16th after several calls and emails to the dealership before that issue finally got resolved. They sent a check to me to cover the price of the replacement key. A Thanks to Effran Bryant for his help in getting this done, A few days after the purchase, the vehicles “check engine light” came on the and the vehicle spent a week at the BMW dealership getting that problem corrected. So much for the BMW being in perfect condition! More

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Laurens Legarda did a great job helping us with a car. He was friendly and knowledgeable. I woud definitely work with and recommend him again! was friendly and knowledgeable. I woud definitely work with and recommend him again! More

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Fantastic staff! Staff was so patient with me and my husband. They walked yds through every part of the car buying process. We looked at 6 cars and Laurens was open an Staff was so patient with me and my husband. They walked yds through every part of the car buying process. We looked at 6 cars and Laurens was open and honest about each one. Couldn't be happier More

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Car Buying Experience Laurens was very helpful, thorough, and professional in helping me purchase a vehicle, top notch service and Kene was the icing on the cake! The enti Laurens was very helpful, thorough, and professional in helping me purchase a vehicle, top notch service and Kene was the icing on the cake! The entire staff was very helpful in accomplishing this goal. More

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Smooth buy with Laurens Legarda Laurens was terrific to work with. We really really appreciate the time he spent to find what we really wanted. He was very attentive. We have purchas Laurens was terrific to work with. We really really appreciate the time he spent to find what we really wanted. He was very attentive. We have purchased several Nissans both used and new and this was by far our best experience. More

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Great dealership good vibes Terry Edwards was the best salesman I’ve experienced. He was very down to earth and got the job done . I would recommend him to my family and friends. Terry Edwards was the best salesman I’ve experienced. He was very down to earth and got the job done . I would recommend him to my family and friends. Financing was smooth. More

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Very unpleasant with the purchase of my new car I’m not satisfied about the customer services and the finance department at this dealer. First, we agreed on the price with cash offer because of thei I’m not satisfied about the customer services and the finance department at this dealer. First, we agreed on the price with cash offer because of their cash back incentive and then they come back to say we have to finance through them. If we pay in cash, they would increase the car price for another $500. They told us that we have a good credit, so the interest on the loan would be low and we can pay off in 3 months. When we went to the finance department, the guy told us the interest rate at 6.27% period regardless to our credit score and we cannot pay off until after the 4th payment. Also, the finance guy made the term on the loan to 72 months that was totally different from the ad that offered either 36 months or 60 months. From the rule of thumb, the longer the term, the more interest we have to pay. For the big company, they should not play a game to lure us paying high interest in a deceptive way of doing business. I’m very regret to buy the car at this place and would never go back or recommend anyone. More

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Below average experience Went to purchase a used vehicle. I Had many issues with the truck I bought. Always triple check your used vehicle purchase from this dealership. Sales Went to purchase a used vehicle. I Had many issues with the truck I bought. Always triple check your used vehicle purchase from this dealership. Salesmen and finance guys are good but quality of vehicles in my experience was not good. More

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Buying a used car Very helpful overall in finding a vehicle that fit my budget and also my family's needs. Would recommend anyone to shop for thier next vehicle here. Very helpful overall in finding a vehicle that fit my budget and also my family's needs. Would recommend anyone to shop for thier next vehicle here. More

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Lies on Lies I was treated so poorly. The finance people lied to me, game me run around. Bad experience! They lied about the interest rate, told me it was mandat I was treated so poorly. The finance people lied to me, game me run around. Bad experience! They lied about the interest rate, told me it was mandatory to get certain protection / then when I started to walk away the offered to remove it - but I thought it was required? They had me waiting for two hours - even when they called & said paperwork was ready. Needless to say, after the horrible treatment I left! More

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