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Kenneth Sorensen

Overview Reviews (81) Inventory (403)

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Kenneth Sorensen

Internet Sales

Reliable Nissan

9951 Coors Boulevard Northwest
Albuquerque, NM 87114

Completely transparent, honest, and friendly.

Contact Me

4.6

81 Reviews

Completely transparent, honest, and friendly.

Overview Reviews (81) Inventory (403)

Dealership Experience

5 yrs, 1 mo

Industry Experience

5 yrs, 1 mo

Specialties & Trainings

Customer Service

4.6

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Kenneth Sorensen

September 23, 2025

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Employee Rating

The service was good and we got the help we needed to get us the right vehicle. us the right vehicle. More

by Rey Gonzales

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kim Gutierrez

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September 15, 2025

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Employee Rating

Very nice people, patience and very helpful to their customers, also make you understand what your dealing with customers, also make you understand what your dealing with More

by MCHINANNA17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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September 14, 2025

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I already finished a review yesterday. The service was great salesman was great too. Thanks. The service was great salesman was great too. Thanks. More

by RITAGRIEGO87105

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Manny Garcia, Greg Hesslegrave, Daniel Guereque

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September 11, 2025

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Employee Rating

Really nice salesman and efficient. If I need anything he will be able to answer my questions anytime. Thank you If I need anything he will be able to answer my questions anytime. Thank you More

by RITAGRIEGO87105

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Abdul Kebe, Joshua Bates, Matthew Anzures, Daniel Guereque

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September 02, 2025

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Employee Rating

Patient. explain answer all questions, honest he nose His business l will recommend highly Friendly explain answer all questions, honest he nose His business l will recommend highly Friendly More

by ELIZABETHSALAS763

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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August 29, 2025

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Employee Rating

I have had nothing but issues with this whole process the salesman was not very good salesman was not very good More

by ARRIOLULU

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Daniel Guereque

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Sep 10, 2025 -

Reliable Nissan responded

We strive to make every interaction smooth and positive, and it’s clear we fell short in your case. We take feedback like yours very seriously and would like the opportunity to make this right. Dominic Salazar, our General Manager, is personally available to assist you and ensure your concerns are addressed. You can reach him directly at customerrelations@reliablenissan.com.

August 28, 2025

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Employee Rating

Over promise, under deliver. Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, stains & markings on seats, scratches & scuffing inside all doors. Failed to include all necessary accessories. Chip dent on one key fob. Spent a lot of money on new car, dealership fell short with experience. More

by Steve

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Kasadi Deskin, Dominic Salazar, Laura Myers, Gabriel Moya

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Sep 10, 2025 -

Reliable Nissan responded

It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after such a significant investment. Dominic Salazar, our General Manager, would like the opportunity to personally address your concerns and work toward a resolution. Please reach out directly at customerrelations@reliablenissan.com. .

Sep 10, 2025 -

Steve responded

This is very insulting that I get this response from you a couple weeks later, when I have been trying to reach your general manager, Dominic Salazar since last month on multiple attempts, leaving messages to which he has not had the courtesy to return any of my calls. I had filed an official complaint with Nissan consumer affairs that had sent my complaints directly to your leadership and management team, including your general manager, Dominic Salazar again to which he has not reached out or responded to me at all.

August 02, 2025

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Employee Rating

Oil changes do not take 4 hrs, found my vehicle in the street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane w street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane while I set an appointment. Plus the tech who serviced my truck didn’t tighten the drain bolt all the way, I had oil leaking. Not professional More

by natemex87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dylan Iuculano , The newest guy in the service dept

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Aug 07, 2025 -

Reliable Nissan responded

We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this matter further and work toward a resolution.

July 26, 2025

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Employee Rating

Kenneth 'Pac-Man' was very understanding with our situation and did his absolute all to get us into a comfortable place with a new vehicle. situation and did his absolute all to get us into a comfortable place with a new vehicle. More

by SAYAWEA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Sorensen

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July 15, 2025

Dealership Rating

Employee Rating

Everything went good. And everyone treated me nice Everything got done and I was really happy driving away with my new car thank you. And everyone treated me nice Everything got done and I was really happy driving away with my new car thank you. More

by robertamt894

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Laura Myers, Destiny Rodriguez, Bryce Moen

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