Kenneth Sorensen | Page 4

Reliable Nissan responded

It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after such a significant investment. Dominic Salazar, our General Manager, would like the opportunity to personally address your concerns and work toward a resolution. Please reach out directly at customerrelations@reliablenissan.com. .

Reliable Nissan responded

We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this matter further and work toward a resolution.

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between. Enjoy your vehicle, and thanks again for choosing Reliable Nissan!

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between.

Reliable Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us at Reliable Nissan. Our team works hard to provide excellent service, and it means a lot to know that we met your expectations. We truly appreciate your support and look forward to assisting you again in the future—whether it’s for sales, service, or anything in between.

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear that Pac-Man and the team made your first car experience amazing. Your satisfaction means a lot to us, and we hope you enjoy your new ride!

Reliable Nissan responded

Thanks, Anthony! We’re thrilled to hear you had such a positive experience with our team. Your kind words motivate us to keep delivering great service. Looking forward to seeing you again soon!

Reliable Nissan responded

Thank you for such an amazing review! We're so glad to hear that you and your family had such a fantastic experience. Treating our customers like royalty is exactly what we aim for, and we're thrilled we could make your car buying experience the best you've ever had. We appreciate your business and look forward to serving you again in the future!

Reliable Nissan responded

Thank you! We’re thrilled to hear that you found our process smooth and transparent. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to serving you again in the future.

Reliable Nissan responded

Thanks! We’re thrilled to hear you had a quick and easy experience with us. Your satisfaction is our priority, and we're glad we could make the process smoother for you. We appreciate your feedback!