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Kenneth Thompson
Kenneth Thompson | Page 10
Sales Associate
Green Ford Inc.
3800 West Wendover Avenue
Greensboro, NC 27407
122 Reviews
122 Reviews of Kenneth Thompson
August 21, 2019
Inattentative Personnel Complained if a prior issue the issue returned, dealership said they didnt treat the issue the first time. Parts for the repairs total $120 dollars, c Complained if a prior issue the issue returned, dealership said they didnt treat the issue the first time. Parts for the repairs total $120 dollars, cost plus labor $2600. Completely unacceptable!!! My ac and sunroof were acting up I didnt need a motor, transmission or compressor. Complete disregard for hardworking folks... Not to mention. Now the sunroof won't close when it was when I took it in. Smh! Poor customer care. More
by FYAWN777
Verified Customer
August 16, 2019
Reg service & check of engine light I appreciated the prompt & professional service. It was nice to have the shuttle available for a trip home, & my car was ready when promised. I felt t I appreciated the prompt & professional service. It was nice to have the shuttle available for a trip home, & my car was ready when promised. I felt the cost was very reasonable. More
by HOKIEMAMA49
August 15, 2019
Fix issue in and out no problem Came in without an appointment...had issue resolved in short period of time and was on my way. Service manager Kenneth has made my second visit to Gre Came in without an appointment...had issue resolved in short period of time and was on my way. Service manager Kenneth has made my second visit to Green Ford a pleasure. More
by Joet5525
August 13, 2019
Great Response Had so issues with my SYNC system. Dealer worked to replace a hardware issue. Kenneth my advisor did a great job assisting and facilitating the rep Had so issues with my SYNC system. Dealer worked to replace a hardware issue. Kenneth my advisor did a great job assisting and facilitating the repair. More
by JLUCAS9898
August 13, 2019
First Visit to ford dealership Had excellent service. Made an appointment got me in and out no problems. I can call Green Ford my new home. Thanks you very much Had excellent service. Made an appointment got me in and out no problems. I can call Green Ford my new home. Thanks you very much More
by Joet5525
August 12, 2019
Service center was good. Having my car in for a $600 repair before the first payment was due was not good at all! I would have thought that you would do something better than Having my car in for a $600 repair before the first payment was due was not good at all! I would have thought that you would do something better than what you did. I also purchased a warranty. This seems strange that this one hose was not covered. I know your customer service did what they could, but I feel this problem should have been found when it was brought in for sale. I will never buy a car from you again. More
by TONYINSCOE
July 26, 2019
Terrible customer service experience After dropping the car off at a scheduled 8am appointment for recalls and a check engine light likely related to one of the recalls, we anticipated pi After dropping the car off at a scheduled 8am appointment for recalls and a check engine light likely related to one of the recalls, we anticipated picking the car back up later that evening. After hearing nothing all day, I called around 5:30 to check the status. Since my advisor Kenneth was gone for the day as was the technicians, we got no updates but was told to call back in the morning. I called at 8:30am to find that advisor Kenneth was off on that day but the guy that answered the phone checked with the tech and said the car would be ready in an hour. We waited for a call that never came. Around 1:15 I called again and after explaining the story again the lady that answered the phone spoke to whatever lady that was handling Kenneth’s customers and said the car would be ready at 2. I asked should we just come at 2 or wait for a call. She said wait for a call. So at 2:30 after hearing nothing, I called back and the same lady said the car was ready. Upon arriving, we were sent to the cashier to checkout. After standing there for 10 minutes, she said she didn’t have the paperwork and we needed to talk to Kenneth ( who wasn’t working per above). We walked back out and finally talked with Chad who got us squared away. Needless to say that was the worst experience I’ve had at a service center. Driving to the next city might be worth it if I can actually get information about my vehicle without calling. More
by Jordan
July 23, 2019
No timely communication I had my 2016 transit van towed to green ford on Wednesday July 3rd after hours. They informed me over the phone when notified them I was having it t I had my 2016 transit van towed to green ford on Wednesday July 3rd after hours. They informed me over the phone when notified them I was having it towed there it probably would not be looked at until the 8th the following monday. I called monday evening had not even pulled it in yet. Was not until Wednesday the 10th around 4pm after I had called twice found out what was going on with my van. Alot of damaged done due to a broken drive shaft a (Recall malfunction) . Was informed parts needed to ordered and take couple days to get there. I asked could I get a loaner van since it was due to a recall problem and was told did not have any available. So on monday evening the 15th I called ford to get update parts had not arrived. I called again on Wednesday the 17th and was told it was another vehicle in the bay my van needed to go in and would not be pulled in until Thursday evening the 18th and hopefully get started on Friday morning. I called at 2pm on friday was told my agent was at lunch would have her call when get back. 4pm comes no call so I call back at 5:10pm and speaks with agent and she tells me it's ready and we close at 6pm. I was not able to get there by 6pm so had to pickup next day the 20th. They had my van for 2 weeks and not once did they call me on their own to update me on anything. Plus I had to rent a vehicle for those 2 weeks because I still had to work. I am really not satisfied with the service that was rendered and will be going to kernersville or liberty next time. More
by LOYALTRANSPORT96
Other Employees Tagged: Ashley Isley
July 11, 2019
Works oil change and tire rotation Quick service. In and out in about 45 minutes. Set up appointment online with no trouble. Received reminder by text and email. Friendly staff big asse Quick service. In and out in about 45 minutes. Set up appointment online with no trouble. Received reminder by text and email. Friendly staff big asset More
by PackerFan
July 09, 2019
Excellent service Kind,caring,understanding employees.Always listening to our requests and questions answered in a timely manner. Went in for a maintenance oil change a Kind,caring,understanding employees.Always listening to our requests and questions answered in a timely manner. Went in for a maintenance oil change and yearly inspection. I usually make an appointment but I was in the area so I drove in to see what could get done. Chad explained my car had a recall. Helped schedule the oil change and recall fix. Got the inspection done that day. Kenneth has been helping me for years. The day I came in Chad was available to talk with. The day I picked up my car Kenneth help retrieve my car. Brought it around to me. Excellent team work. More
by DETT1725
Other Employees Tagged: Chad Kaczmarczyk
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