Kenny Wilder | Page 26

James "chief" inim provided wonderful customer service and the service department is always prompt and helpful! and the service department is always prompt and helpful! More

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ssssWe were introduced to management and to others who might be useful to our car buying experience. Our salesman Steve was genuinely concerned about any possible delays and about making certain that the might be useful to our car buying experience. Our salesman Steve was genuinely concerned about any possible delays and about making certain that the auto was up to our quality standards. A small imperfection was noticed and Steve insisted on making sure it was corrected. He then personally drove our car to our home in Granbury. Hard to match that for service. T More

by makensjc Verified Customer Verified Customer

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I had a great experience at Five Star Subaru of Grapevine. They’ve communicated well at every step of the process from ordering my vehicle to financing. This was my first experience buying a car my Grapevine. They’ve communicated well at every step of the process from ordering my vehicle to financing. This was my first experience buying a car myself and they made it simple and understandable! More

by maddie0921 Verified Customer Verified Customer

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John helped us out and set us up with a great car. Not the first time we have had a great experience with five star and we look forward to working with them in the future. Not the first time we have had a great experience with five star and we look forward to working with them in the future. More

by Rclp Verified Customer Verified Customer

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My sales person is Hayden Knowles. She was fantastic to work with. From the time we entered the dealership found the vehicle we wanted to order until the time of delivery, she was al She was fantastic to work with. From the time we entered the dealership found the vehicle we wanted to order until the time of delivery, she was always willing to keep us updated on the progress of our order and most patient when I had to delay in getting to the dealership to take delivery. Hayden explained my new Ascent in detail and when we test drove the vehicle, she was extremely knowledgeable about the entire vehicle and answered all my questions. I would request her services again. She was fantastic to work with. More

by DEAN.BELCHER Verified Customer Verified Customer

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There is nothing I can say that will do justice for how awesome this experience was. To preface, I have purchased 8 new cars from various dealers before this transaction. Even with the chip shortange and l awesome this experience was. To preface, I have purchased 8 new cars from various dealers before this transaction. Even with the chip shortange and lack of inventory Coop went above and beyond to ensure complete satisfaction. I was unhappy with the delaer selections and reviews in Houston. So I made it a mission to research Subaru dealers across Texas and all the way to California and Virginia. If I am going to spend a small fortune I want to be treated right an appreciated for my purchase. I came across 5 Star in Dallas, looked at their reviews as a top dealer and was sold. This is where I want to make my purchase. Now it came time to see who deserved to make the sale, I didnt need any persuasion, I knew exactly what I wanted. So I looked through the employee profiles and there it was, Darrell Cooper, my brother from another mother (same last name), with similar likes and background. The perfect choice! I ordered the Outback Wilderness, Coop worked his magic and it arrived almost a month ahead of the scheduled delivery date. The delivery experience was bar none the best ever. Coop took me on a tour of the facility, introduced me to the service department team and even discussed cars and boats with Coop and other sales agents. I felt like a member of the 5 Star family. If I lived closer I would seek a position in any capacity with 5 Star. My only regret is my review can not do Coop and 5 Star Subaru any justice. If you purchase from other dealers, good luck! More

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Great place and dealt with issues or delays very well. Always accommodating and Ron my saleman was awesome! Always accommodating and Ron my saleman was awesome! More

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We had a great used car buying experience from start to fishing. I read good reviews for Derek online so I requested him when I arrived. He took great care of us. Ken in the finance department was also a g fishing. I read good reviews for Derek online so I requested him when I arrived. He took great care of us. Ken in the finance department was also a great to work with. 5 stars all the way! They went above and beyond to prep that car and did everything as requested. More

by Curt.castenson Verified Customer Verified Customer

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Our car delivery was delayed dur to present Global circumstances. Once it arrived at the dealership, Derek immediately provided help and service. He.even personally delivered it 2 hours away! It doesn circumstances. Once it arrived at the dealership, Derek immediately provided help and service. He.even personally delivered it 2 hours away! It doesn’t get better than that!! More

by srstover80 Verified Customer Verified Customer

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It was actually a pleasant car buying experience. Very organized and helpful - both sales and finance. Very organized and helpful - both sales and finance. More

by jen.gerwick Verified Customer Verified Customer

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