Kent Martinka | Page 4

Anniversary surprise for Sherry. Showed Sherry pics online of a used Lincoln, then a few days later on our wedding anniversary we drove by to take a look. Just down a couple of spots Showed Sherry pics online of a used Lincoln, then a few days later on our wedding anniversary we drove by to take a look. Just down a couple of spots was the GLA. John got the idea right away and we took Sherry for a ride in the GLA, came back she got in the Lincoln, got right back out. I am guilty of the plan, but John unwittingly mastered the implementation of it! More

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Excellent Experience Excellent experience. John was a pleasure to work with. He was patient, friendly and informative. I would highly recommend this dealer and John to fri Excellent experience. John was a pleasure to work with. He was patient, friendly and informative. I would highly recommend this dealer and John to friends and family. Rich and Carrie Hodgson More

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Another great experience, thank you. Working with John was great experience! Mercedes cars are top of the line vehicles and are equipped with tons of features. I also wanted to have the t Working with John was great experience! Mercedes cars are top of the line vehicles and are equipped with tons of features. I also wanted to have the top notch buying experience and this is why I went to Sears. John was professional, polite and knowledgeable. Kelly in finance was very professional and helpful, she explained all option to us before we signed all papers.I am glad I came one day earlier to check the car. We saved a lot of time and hassle when we came to pick up the car another day. Thank you Kent for helping us out with our trade in car. Thank you Sears for holding the GLE for a few days for us. More

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Excellent Customer Service! Everyone at Sears was wonderful! I went over my lunch hour to meet with John, he had already done the research for me on what I was looking for - too Everyone at Sears was wonderful! I went over my lunch hour to meet with John, he had already done the research for me on what I was looking for - took a quick test drive and knew I was in my new car! I returned after work and within an hour I was on the road and ready to celebrate my C300! Thanks to Kent, Chandler and Jennifer as well for your fast service. More

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Great company, great people, perfect cars We really enjoyed working with Sears, they run a perfect operation, keep great cars in stock, and have a long history in the twin cities. The only thi We really enjoyed working with Sears, they run a perfect operation, keep great cars in stock, and have a long history in the twin cities. The only thing missing is a handshake from Don Sears. He was a great guy, full of passion, and trust. It is great to see it continuing on in the same way he left it. More

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When remote purchasing goes just right. I tend to buy cars that are not readily available in every market, so I end up going long distance when necessary to find a car that I want. I found I tend to buy cars that are not readily available in every market, so I end up going long distance when necessary to find a car that I want. I found this 560SEL at Sears and could not be happier with the purchase process. At 800 miles away they provided me with any photograph I needed [I looked through 124 pix] and Brian answered every question I asked. If he didn't know the answer, he got the answer. I flew to the dealership and everyone there was friendly and answered my remaining questions. The transaction was fast and I was on my way back to Kentucky - an 800 mile test drive. It was flawless. The car was as advertised and was as smooth as a new SEL throughout the trip. Put simply, we conducted this over three days and I could not be happier with the transaction. More

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Excellent Experience at Sears with Soroush I came to the dealership with a particular used vehicle in mind. Soroush was great and let me drive it by myself so that I could get the full experien I came to the dealership with a particular used vehicle in mind. Soroush was great and let me drive it by myself so that I could get the full experience. I was happy with it and everyone at the dealership moved quickly to cover all aspects of our sale. Very professional and no pressure to buy something we weren't interested in. More

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John goes above & beyond! When buying a certified ore-owned ML350 John worked tirelessly to get the deal done. He was courteous of our needs, time and expectations. I’d recomme When buying a certified ore-owned ML350 John worked tirelessly to get the deal done. He was courteous of our needs, time and expectations. I’d recommend him if you are looking to work with someone who is down to earth. There were a few issues we ran into on the day we were picking up the vehicle. I could tell John genuinely cared to get them resolved. More

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Amazing Service We went to the Sears Imports dealership around 4 pm during the week and found the place buzzing with activity. There were staff members on the phone, We went to the Sears Imports dealership around 4 pm during the week and found the place buzzing with activity. There were staff members on the phone, walking with other customers on the sales floor, while others were in their offices attending to customer needs. At the start of our engagement we were instantly greeted by John Mulligan with a smile and a handshake. He took extra care in making sure we were comfortable and answered all our questions professionally and with the knowledge of an expert in his field. After our decision was made to make the purchase, everyone jumped to complete all the paperwork quickly (other places we had visited in the past took hours). Kent Martinka gave us a good price on our trade-in and Kelly Rogers worked to get us a great rate for our loan by not accepting the first offer given and working to get us the best deal possible. It was true teamwork between these three to help give us an amazing experience! When it was time to leave with our new car, John held a mini-celebration for us including putting a big silver bow on the car and taking our picture. The car interior and exterior had been cleaned to a dazzling shine! We highly recommend Sears Imports! More

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Sears, or nothing. Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took c Great customer service! Keith, the pre-owned manager helped me today when he could have easily said no. I missed something at delivery and he took care of it, no questions asked. I was humbled. I have told my story to 3 others. This is a great company. Great people who do the right thing when they really did not have to. I will be back. More

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