Kent Owens | Page 7

Dishonest Finance Manager Ron Kaulen is the most dishonest person I have ever encountered at a car dealership. Besides lying about the prices of the various warranties and ser Ron Kaulen is the most dishonest person I have ever encountered at a car dealership. Besides lying about the prices of the various warranties and services he was trying to sell, he also lied about the need to buy them at time of purchase. Most outrageous, he attempted to add the price of the extended warranty we purchased for the new vehicle both to the down payment amount and to the loan amount. This is even worse than the false representations made by the sales personnel about features on our vehicle that are not even options on the vehicle. More

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You Get What You Pay For Kent Owens was prompt and courteous in contacting us when we submitted our online inquiry. He was also consistent with the customer service when we me Kent Owens was prompt and courteous in contacting us when we submitted our online inquiry. He was also consistent with the customer service when we met him in person at the dealership. His many years of professional sales experience made a big difference in the outcome. Our children also enjoyed his riddles and entertainment, but he is not a very cheap babysitter. Ray Ramirez was also a pleasure to deal with and he has good taste in ties and socks. Thank you David Williams for the follow up correspondence as well as Christina Carson and Eric Foltz in the Service Department. Looking forward to our next purchase at Lexus of Sacramento! More

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Great service We have a great experience with Dave and Kent , they are very patience and helpful! Dave even called and texted me to see if I need any more help with We have a great experience with Dave and Kent , they are very patience and helpful! Dave even called and texted me to see if I need any more help with my new car! great job Dave and Kent! More

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As always, "COMPLETELY HAPPY WITH ALL ASPECTS OF SERVICE" As shared earlier in the review, "EXCELLENT SERVICE ALWAYS". No further comments are necessary at this point. Will share my positive ratings with othe As shared earlier in the review, "EXCELLENT SERVICE ALWAYS". No further comments are necessary at this point. Will share my positive ratings with others. OK? More

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Excellent experience at the dealership! I have purchased previously ES350 two years ago from Kent Owens and it was awesome experience! And this time I have had a pleasant at the dealership! I have purchased previously ES350 two years ago from Kent Owens and it was awesome experience! And this time I have had a pleasant experience with David Williams. Thank you David for making my car purchase a pleasant experience! They are both amazing! They were very professional, very friendly, helpful and provided a very comfortable not pushy sales experience. Very polite and patience with good knowledge about cars and made my buying experience easy. More

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Outstanding since 1989 I have found Lexus of Sacramento’s Service, sales and administrative staff to be courteous, professional and superior to other dealerships since 1989. I have found Lexus of Sacramento’s Service, sales and administrative staff to be courteous, professional and superior to other dealerships since 1989. I recommend them without reservation. More

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Second Lexus RX purchase This was our second Lexus RX purchase from Lexus of Sacramento and we were completely satisfied with our purchase. Excellent staff and great service. This was our second Lexus RX purchase from Lexus of Sacramento and we were completely satisfied with our purchase. Excellent staff and great service. Highly recommend this dealership. We purchased our first RX from Kent Owens and we were happy that we were able to purchase our second RX from Kent. More

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You have very friendly personnel Kent and Richard took very excellent care of My Wife and myself. They where very knowledgeable and helpful to make are purchase a pleasant experience Kent and Richard took very excellent care of My Wife and myself. They where very knowledgeable and helpful to make are purchase a pleasant experience. I always had a good experience with your dealership More

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New car purchase I came into dealership to just look. I had an idea what I desired but my wife wanted all the bells and whistles on her car. Kent Owens introduced hi I came into dealership to just look. I had an idea what I desired but my wife wanted all the bells and whistles on her car. Kent Owens introduced himself and quickly directed us as to what was available. Kent is an extremely accomplished. comunicator and patient. He didn’t try to sell us a car but politely addressed the issues we presented. While looking for a Rx450h, we kept passing a car that drew me in closer each time by. Kent took us for a test drive in the Rx and when we returned parked next to the alluring machine that was beckoning me over. We test drove that car as well. Consequently, due to excellent financing and salesmanship, we purchased the Rx450h. Kent never pressured or pushed a sale. As a result, I also purchased the mystery automobile that immediately captured my interest. I didn’t come to the dealership that day to buy a car but with Kent Ownens help I left with two. My new LS500 is a race car in discise as a luxury vehicle. Thanks for all the help Kent James Bawden More

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Excellent experience Everyone at the dealership was friendly, helpful and personable. They made the process of getting my car easy and stress free. I liked the attention t Everyone at the dealership was friendly, helpful and personable. They made the process of getting my car easy and stress free. I liked the attention to detail and making sure I understood how to use the car before leaving the lot. Their customer service was awesome. More

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