Keon Tobin | Page 17

Left Rear Tire Leak. My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow lea My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow leak due to low tire pressure on the dash board of my car. After visit I noticed on dash board air pressure was balanced on all tires. The next morning I noticed the same tire pressure lower than the other ones. It got worst after couple of days then warning signal came on dash board. I reported it when I received a call to do a survey on 12/04/18 when he asked me did I have superb service. I then received another call from Catonsville BMW to bring my car in on 12/05/18. Keon helped me through this inconvenience and was able to get my tire changed due to a nail puncture after an inspection. I can say that Keon did an amazing job and went above and beyond to get this problem resolved. Now that was superb service. More

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Greatest service ever experience My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy More

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Exemplary Customer Service Wow! I am so impressed with Catonsville BMW and the professionalism and swiftness offered to me in transporting my 328d x-drive wagon to the dealershi Wow! I am so impressed with Catonsville BMW and the professionalism and swiftness offered to me in transporting my 328d x-drive wagon to the dealership, fixing my flat tire, and returning my vehicle to my driveway! My service rep, Keon Tobin, is the best for making that all happen. He relieved me from the worry of not having time and made the experience effortless and pleasant. Thank you so much! More

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Great job! Very reliable and professional services!! BMW Catonsville staff are very courteous, and trying their best to meet the time lines. I love it. Tha Very reliable and professional services!! BMW Catonsville staff are very courteous, and trying their best to meet the time lines. I love it. Thank you for all you do. More

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BMW warranty service Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outco Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outcome. Would definitely recommend to anyone! More

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Service with no pressure Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 an Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 and it was nice that he gave recommendations for future service with out being pushy, hard or saying something inappropriate. Keep up the good work and I will continue to come back. Work was done in a timely fashion as we waited. More

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Great Service I Iive in MD but bought my car in VA. I was looking for a BMW dealer to bring my car in for service. By chance I was in the area of BMW of Catonsville I Iive in MD but bought my car in VA. I was looking for a BMW dealer to bring my car in for service. By chance I was in the area of BMW of Catonsville. I stopped in to ask questions, Keon came to my aid. He was polite, knowledgeable and he had my windshield water filled for me. I decide to bring my car there for service and still do. I have not been disappointed yet. AngelaM More

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Service The moment I stepped in the shop to have my car serviced, Keon was excellent. He was very knowledge and passionate. I look forward to working with him The moment I stepped in the shop to have my car serviced, Keon was excellent. He was very knowledge and passionate. I look forward to working with him again More

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Jamie Brenneman in Service is Awesome! If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required If you are in need of service, do not hesitate to take your vehicle to BMW Catonsville...in particular Jamie Brenneman. She did all that was required to make my experience very worthwhile! She along with the entire service team does an outstanding and consistent job. Thanks for all the assistance! More

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Service Keon is always available to answer all of my questions. Brought my car in for servicing and come to find out I needed some work done. He explained to Keon is always available to answer all of my questions. Brought my car in for servicing and come to find out I needed some work done. He explained to me everything that was needed and if it was covered or not. I really appreciate when reps take the time to go over everything. Car was cleaned and ready to go. Until next servicing I will be coming back to see Keon! More

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