Keon Tobin | Page 16

Service Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. More

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Service repair department I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is fri I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is friendly and has great customer service. More

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Best customer relations and service! Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as al Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as always and got my tire replaced the same day on a timely manner. BMW of Cantonsville has had the best customer service I've had since owning a BMW and living in multiple cities over the years. More

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Service I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out o I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out of his way to help out. keon loves helping people so that’s a amazing gift to have. certainly makes a fun place . They always fix anything my car needs. More

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Left Rear Tire Leak. My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow lea My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow leak due to low tire pressure on the dash board of my car. After visit I noticed on dash board air pressure was balanced on all tires. The next morning I noticed the same tire pressure lower than the other ones. It got worst after couple of days then warning signal came on dash board. I reported it when I received a call to do a survey on 12/04/18 when he asked me did I have superb service. I then received another call from Catonsville BMW to bring my car in on 12/05/18. Keon helped me through this inconvenience and was able to get my tire changed due to a nail puncture after an inspection. I can say that Keon did an amazing job and went above and beyond to get this problem resolved. Now that was superb service. More

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Greatest service ever experience My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy More

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Exemplary Customer Service Wow! I am so impressed with Catonsville BMW and the professionalism and swiftness offered to me in transporting my 328d x-drive wagon to the dealershi Wow! I am so impressed with Catonsville BMW and the professionalism and swiftness offered to me in transporting my 328d x-drive wagon to the dealership, fixing my flat tire, and returning my vehicle to my driveway! My service rep, Keon Tobin, is the best for making that all happen. He relieved me from the worry of not having time and made the experience effortless and pleasant. Thank you so much! More

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Great job! Very reliable and professional services!! BMW Catonsville staff are very courteous, and trying their best to meet the time lines. I love it. Tha Very reliable and professional services!! BMW Catonsville staff are very courteous, and trying their best to meet the time lines. I love it. Thank you for all you do. More

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BMW warranty service Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outco Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outcome. Would definitely recommend to anyone! More

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Service with no pressure Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 an Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 and it was nice that he gave recommendations for future service with out being pushy, hard or saying something inappropriate. Keep up the good work and I will continue to come back. Work was done in a timely fashion as we waited. More

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