Kevin Bancroft | Page 8

Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was getting my registration transferred to the new to me vehicle I bought. I’ve always had it done the same day or next day. It took 7 days to just get a copy of the new registration, and I only got that because I called on the 7th day at 5pm, prior to that I had call several days. I bought the vehicle on February 10, 2022 and as of today I have not received the hard copy of registration and not sure of any other paperwork yet should have gotten. More

by HARLEYLIFE Verified Customer Verified Customer

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I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More

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The Empire Ford team was very helpful answering my questions, ordering my vehicle and providing financing options. It was a great experience. questions, ordering my vehicle and providing financing options. It was a great experience. More

by M Carney Verified Customer Verified Customer

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Salesperson was very professional and also friendly. He was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the futur was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the future. More

by rtrocina Verified Customer Verified Customer

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This dealership has kind and welcome me as a new customer and friendly sales people and friendly sales people More

by Barrylanglois Verified Customer Verified Customer

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Ordered a Maverick both Kevin Pereira and Kevin Bancroft have been involved and doing there best in making it happen.The whole world is having problems that we have no control over! Kevin P has called me to have been involved and doing there best in making it happen.The whole world is having problems that we have no control over! Kevin P has called me to keep me posted ! thanks for communicating! More

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Great service and communication. Easy , Honest approach to the seliing process to make the buying purchase easier to the seliing process to make the buying purchase easier More

by Al fletcher Verified Customer Verified Customer

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Very happy with my sales person who was very attentive and patient as I worked through my decision and patient as I worked through my decision More

by Colt Verified Customer Verified Customer

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I can’t say enough great things about the dealership and the help I received. I was able to get into a brand new car within my budget with the help of both Kevin’s going out of there way. the help I received. I was able to get into a brand new car within my budget with the help of both Kevin’s going out of there way. More

by Courtney012413 Verified Customer Verified Customer

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Kevin and his associates were so helpful and honest when helping me purchase my car, and I'm so thankful! I truly love my Bronco helping me purchase my car, and I'm so thankful! I truly love my Bronco More

by madisonmaksy Verified Customer Verified Customer

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