Kevin Bates

Highly disappointed on my last car purchase. I have leased at least 3 cars from them over the last several years. This time I decided to get a used car and finance, the check engine light came o I have leased at least 3 cars from them over the last several years. This time I decided to get a used car and finance, the check engine light came on the first week of purchase. Brought the car back trying to get out of with the 30 days of purchase and was told I would have to put more money down because of the warranty I purchased and also because the car was registered already so it wouldn’t be a simple exchange. The money I put down on the car I purchased was basically gone due to fees and taxes. Had brought back a at least 4xs because they couldn’t figure out what was wrong with it, each and every time the check engine light came on the very next day. Every time I would bring it back the service manager would tell me it’s not a safety issue so you can drive it until we have an appointment available, keep in mind the car was stalling when I would sit a light, the transmission would jump, and drag before it would switch gears after stopping. I think this was so scary to have my three small children in the car, and sometimes have to travel up to an hour to be to work. The 5th time I brought it back I was told by the used car manager to make my own appointment and secure my own loaner car because they didn’t want to continue to be the middle man with the company they had brought it to for the repair. I was upset because I purchased the car from them and they could’ve replaced the car with in the first thirty days of purchased of the car. Also I didn’t get an inspection sticker for almost 2 months which was the fourth time I brought it back, I didn’t get my registration for at least 3 weeks, and I purchased the simonized which as over $1000 dollars and they never did it even bother to refund me for it. I was told it’s only an extra 7 bucks a moth by the guy who sold me the car. Very disappointing for a loyal customer over the years, not just one car but 4, this really breaks my heart to even have to leave a review like this, I referred several people to them. And I can honestly say this time was a complete nightmare. More

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Herb Chambers Lexus of Sharon showroom was very well maintained. The reception area was fully staffed maintained. The reception area was fully staffed More

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Facility was clean and comfortable with great amenities. There was plenty of parking and was easy to navigate. There was plenty of parking and was easy to navigate. More

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Manager and Sales rep were very personable, friendly and knowledgeable. Patience and willingness did not go unnoticed. Very clean and organized. knowledgeable. Patience and willingness did not go unnoticed. Very clean and organized. More

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Excellent experience! Everyone was very kind, helpful, and professional. I highly recommend this greater dealership! Everyone was very kind, helpful, and professional. I highly recommend this greater dealership! More

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This is the second time I’ve worked with Roy and both times have been a great experience. I would recommend working with him on your next purchase. times have been a great experience. I would recommend working with him on your next purchase. More

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Chris was a wonderful sales rep, no pressure. Janet loves her new car and the plug-in. Janet loves her new car and the plug-in. More

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He was so rude to me. He told me “Why did you come here today if you aren’t sure about buying a car right now” he then said “don’t talk prices if you can’t even make the p He told me “Why did you come here today if you aren’t sure about buying a car right now” he then said “don’t talk prices if you can’t even make the purchase today”. All I wanted was a quote and more information about the car. I asked about interest rates and he told me 8% even though there is a special deal on the specific car from lexus. I went to Lexus of Watertown, had a wonder experience and bought my car from there instead. The financial manager at Watertown even said they were wrong about the interest rates. More

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It was a true pleasure to work with Kevin. He was extremely knowledgeable and very helpful. He was extremely knowledgeable and very helpful. More

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Kevin was an absolute pleasure to deal with. Helpful and informative throughout the entire process. Helpful and informative throughout the entire process. More

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