Kevin Bicknell
Kevin Bicknell at Klamath Falls Toyota

Kevin Bicknell

Service Advisor

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
164 Reviews
4.7

164 Reviews

Write a Review

Dealership Experience

14 yrs, 7 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

164 Reviews of Kevin Bicknell

April 07, 2026

Dealership Rating
Employee Rating

Lithia did just what I wanted done. I appreciated the video showing the underneath of my car. Well done. More

by NONE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Apr 07, 2026

Klamath Falls Toyota responded

We’re delighted to receive your five-star rating. We’re glad the video showing the underside of your Toyota Highlander gave you the clarity you wanted and that our team delivered exactly what you needed. Please let us know if we can assist with anything else down the road. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 27, 2026

Dealership Rating
Employee Rating

They have good customer service and were quick and efficient with my oil change. I would recommend them and definitely will be back. More

by Oregon life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Mar 27, 2026

Klamath Falls Toyota responded

Thank you for recommending our service team and noting the quick, efficient oil change on your Toyota Sienna. Matt and our crew appreciate your confidence and look forward to assisting you again soon. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 26, 2026

Dealership Rating
Employee Rating

I love being able to trust my Toyota Tacoma repair service person will do their best.on my vehicle. More

by MITTENS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Mar 26, 2026

Klamath Falls Toyota responded

Thank you for trusting our service team with your Toyota Tacoma. We’re glad our technicians could deliver the high-quality care you deserve. We look forward to keeping your Tacoma performing at its best. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 03, 2026

Dealership Rating
Employee Rating

Service team greeted me as I checked in. Communication was clear and easy to understand. Servixe took an adequate amount of time due to the long line of vehicles ahead of me. No complaints h More

by Saskuaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Albert McLing, Juan Maldonado , Donnie @ service counter

Feb 03, 2026

Klamath Falls Toyota responded

We’re glad our service team provided a friendly check-in and clear communication during your Chevrolet service. Thank you for your patience through the busy schedule and for the 5-star rating on service and parts.

January 31, 2026

Dealership Rating
Employee Rating

All went well. I was very pleased and impressed. Your service was speedy and thorough. More

by PCOOLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Jan 31, 2026

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 29, 2026

Dealership Rating
Employee Rating

Never got a call text till 5:50 pm due the person working on the vehicle 🚗 didn’t not turn the slip of finished rush out to go home wish cause to loose 4 hours of work as only depends on my vehicle to move More

by NONE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

Feb 02, 2026

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 18, 2026

Dealership Rating
Employee Rating

Good communication and service on my 10,000 mile maintenance. They replaced the air and cabin filters. They also updated the software. Prior to servicing, my dashboard had a TPMS (tire pressure More

by CHUCK.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Jan 18, 2026

Klamath Falls Toyota responded

Chuck, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 11, 2026

Dealership Rating
Employee Rating

The service/attention to my Toyota Rav-4 was well-done. I appreciated the fact that I could now make an appointment, as I wait while the oil change is being done. Thank you for your kind, prompt attenti More

by HANECKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2026

Dealership Rating
Employee Rating

Awesome experience every time. I will always bring my vehicles there and continue to purchase my vehicles also. More

by edvoskanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2026

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 18, 2025

Dealership Rating
Employee Rating

Great dealership, very friendly staff and very helpful. I recently bought a used Ford F150 and shortly after my purchase I had a check engine light come on. Albert really went above and beyond to get my tr More

by CHRIS3DGRAPHICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Dec 19, 2025

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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