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Kevin Caldwell
Kevin Caldwell | Page 4
Service Advisor
Lithia Volkswagen of Des Moines
5200 Merle Hay Rd
Johnston, IA 50131
66 Reviews
MOVED TO IOWA APRIL, 2020 ORGINALLY FROM SAN ANTONIO TX. BEEN MARRIED FOR 26 YEARS,
Read moreDealership Experience
5 yrs, 8 mos
Industry Experience
23 yrs
Languages Spoken
English
66 Reviews of Kevin Caldwell
Verified Customer
September 11, 2021
Service work is good but our vehicle is always there longer, for various reasons, longer than anticipated. The service department is very busy. They have voicemail but don’t check it often. longer, for various reasons, longer than anticipated. The service department is very busy. They have voicemail but don’t check it often. More
by plsmith
September 04, 2021
Good experience, accommodating my needs, schedule, loaner vehicle, and explaining costs and options. Kevin did a nice job providing updates before, during and after service. vehicle, and explaining costs and options. Kevin did a nice job providing updates before, during and after service. More
by Matt
September 03, 2021
They have always been conscientious and helpful. The parts department has been very attentive as well as the service department. Some of the sales staff are very personable. Overall I have been very ple parts department has been very attentive as well as the service department. Some of the sales staff are very personable. Overall I have been very pleased. More
by RONTAYLOR1
September 01, 2021
When we scheduled the service they told us we needed to have our tires rotated, so we scheduled that along w the oil change. I brought the car in, and then they told us we didn't need the tires rotated, w have our tires rotated, so we scheduled that along w the oil change. I brought the car in, and then they told us we didn't need the tires rotated, which was the complete opposite of what they told us over the phone. The inconsistent message and communication was not ideal. The car is a year old, but only has around 6000 miles. More
by CONNERINVESTMENTSLLC
August 26, 2021
The service is good, but every time I bring my car in for service they forget to put the caps on my tires, which shouldn’t happen. I reminded this time, they should be more cautious and careful with my car. service they forget to put the caps on my tires, which shouldn’t happen. I reminded this time, they should be more cautious and careful with my car. I expect it to be the same way as I brought it in, not caps missing on my tires. More
by jmaxbat
August 24, 2021
Work is always well done and completed on time. Can’t beat the coffee machine. The waiting area is very nice and they keep you updated about your cat as they work. beat the coffee machine. The waiting area is very nice and they keep you updated about your cat as they work. More
by sweetda752
August 17, 2021
Great service. Polite staff. Provide auto when the service was more than a day service. Pleasant atmosphere with coffee and seating while you wait on your vehicle service was more than a day service. Pleasant atmosphere with coffee and seating while you wait on your vehicle More
by BEVERLYKAY70
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