Kevin Caldwell | Page 5

Kevin was friendly and professional. Kept me up to date Kevin was friendly and professional. Kept me up to date on the issue with my vehicle. I appreciate the loaner vehicle as well. Thank you! Kevin was friendly and professional. Kept me up to date on the issue with my vehicle. I appreciate the loaner vehicle as well. Thank you! More

by CEMERSON1979 Verified Customer Verified Customer

Report | Print

The WORST customer service I have ever experienced. Hands down I will never be back! I will drive to Iowa City. Guess what my radio still does not work. But they do not seem to care it is more about what it down I will never be back! I will drive to Iowa City. Guess what my radio still does not work. But they do not seem to care it is more about what it will cost the dealership than making me happy. I was told loaners are for "real" service issues. AND NO ONE LISTENS! I got a loaner that was dirty, full of crap including personal items and the the temp window plate was expired and I guess what I got pulled over. Real nice. You all need to go back to the basics with customer service! When you answer the phone at least ACT like you care and I am not such and inconvenience to your day. I could go on and on but I won't.. I will end with I will never recommend you to anyone and IF I could I would get rid of my Passat just because of the service dept! More

by MCREILLY1967 Verified Customer Verified Customer

Report | Print

Everyone looked extremely busy, but my service was excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. excellent, efficient, and the young Bosnian blonde man whom drove me, picked me up, was providing superb, efficient timing and service, as well. More

by JTKLISEWILLIAMS Verified Customer Verified Customer

Report | Print

It was a clean place with friendly people. Our sales and service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! More

by ELAINE.MERRITT3 Verified Customer Verified Customer

Report | Print

Prompt service was good. However, I had to remind them that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. that I purchased lifetime oil changes when I bought the car (from them). You would think that they would know that from my on-line info. More

by garylozano111 Verified Customer Verified Customer

Report | Print

Kevin is both very professional and friendly. The needed replacement piece was installed in a timely manner while I rested in the quiet waiting area. replacement piece was installed in a timely manner while I rested in the quiet waiting area. More

by deb313 Verified Customer Verified Customer

Report | Print

Went in for oil change, had recalls to be done, I had several appointments and couldn’t be without a car, so got new Passat to drive! several appointments and couldn’t be without a car, so got new Passat to drive! More

Report | Print

Very easy to get in for service. Friendly staff to assist. assist. More

by TEYLOR.RINDONE99 Verified Customer Verified Customer

Report | Print

Kevin did a great job and I really appreciate his communication skills. I will definitely continue to service my Volkswagen with any issues in the future. communication skills. I will definitely continue to service my Volkswagen with any issues in the future. More

by REILANDBRAD Verified Customer Verified Customer

Report | Print

Very easy process to come out with a car that fit my budget and needs. Faris was a great help finding this and exploring every option and explaining everything, without ever a push towards anything I di budget and needs. Faris was a great help finding this and exploring every option and explaining everything, without ever a push towards anything I didn't want to do. More

Report | Print