Kevin Dittler
Kevin Dittler at Audi Gilbert

Kevin Dittler | Page 2

Service Advisor

Audi Gilbert

3235 S. Gilbert Road
Gilbert, AZ 85297

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4.9
80 Reviews
4.9

80 Reviews

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80 Reviews of Kevin Dittler

June 22, 2026

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Employee Rating

Very professional employees. The waiting area was clean with snacks and refreshments. The wait time was even less than expected. More

by ptietig
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Recommend Dealer
Yes

June 21, 2026

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Kevin was very thorough and communicative. Dealer only git a 4 as one of the repair items was left over from a previous visit More

by rbraun759
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Recommend Dealer
Yes

June 21, 2026

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I bought the vehicle at this dealership and have performed all the services here with no complaints. Excellent customer service, great support and excellent facilities. More

by jlopez111
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Recommend Dealer
Yes

Other Employees Tagged: Scott Pfannenstiel

June 20, 2026

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I took my car in and was told it could take up to 5 days for it to be serviced, and that the waiting list for a loaner vehicle was a week out minimum. Not what I would expect from Audi. To be without a car More

by taesha.k
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Recommend Dealer
No
Jun 22, 2026

Audi Gilbert responded

Thank you for your feedback. We understand your frustration and would like to provide additional context regarding your visit. At the time of drop-off on Saturday, you were advised that due to our current workload it would likely be Tuesday before the vehicle could be brought into the shop for diagnosis. We provided updates throughout the week, including notification that technical computer issues were delaying our ability to complete the diagnostic process as quickly as anticipated. Once diagnosis was completed, our technician identified active fault codes related to impact damage in the lower front bumper area. The inspection video documented the findings and showed that the ACC/Pre-Sense system required recalibration due to the sensor being knocked out of alignment from the impact. The condition was not determined to be the result of a factory defect or component malfunction. After reviewing the findings with your father, we understood that you did not wish to proceed with the recommended repairs, and the repair order was closed accordingly. We appreciate your business and the opportunity to inspect your vehicle, and we wish you the best moving forward.

Jun 22, 2026

taesha.k responded

I was not advised that, I was told Monday morning. Otherwise I wouldn't have left my car there knowing I would be without a vehicle that long if it wasn't going to be worked on until Tuesday. I did not receive a single update until I called and asked on Wednesday afternoon ,(when I was told the technician just started on my vehicle) because the link I received was not updating. As far as the diagnosis, that's great. No one had a problem with that. The attitude was the problem. I didn't appreciate the comment insinuating my car is damaged because I drive irresponsibly. My car scrapes when I go in and out of my garage so I felt like there is no point in repairing it. As I said before, I will be taking my business somewhere else. Thanks for nothing.

June 18, 2026

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Kevin did a fantastic job. We have always been happy with the service received from this service center. More

by BRITTONHIGHT
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Recommend Dealer
Yes

June 17, 2026

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Great support from the Audi team especially Kevin Dittler. I appreciate the detailed reports and constant updates on the vehicle. More

by HASIB.CHOWDHURY
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Recommend Dealer
Yes

Other Employees Tagged: Scott Pfannenstiel, Chad Ludwig

June 17, 2026

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I was told my 1st maintenance would be a quick process. Due to Audi computer issues it took all day. I dropped off at 7am and didn’t receive car until 5pm. This completely interrupted my work day. More

by FRANKLIN.LISAMMF
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Recommend Dealer
No

June 14, 2026

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Kevin was a great service representative and I appreciated his professionalism and response time. Would highly recommend Kevin. More

by velardedjmd
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Recommend Dealer
Yes

June 11, 2026

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Kevin was incredibly helpful. Explained what was covered in the service. Felt very taken care of. More

by melissaglander
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Recommend Dealer
Yes

June 11, 2026

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The staff and upper management are very polite, kind, and responsive. They are always great to work with. Their customer service is one of the many reasons we love and stick with AUDI. More

by kgale15
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Recommend Dealer
Yes

Other Employees Tagged: Scott Pfannenstiel, Chad Ludwig , Jahan

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