Kevin Flanagan | Page 48

We had the unusual circumstance of purchasing cars from Smythe that needed to be shipped to another state. Such a situation could be filled with frustrations; Smythe made it as carefree as humanly possibl Smythe that needed to be shipped to another state. Such a situation could be filled with frustrations; Smythe made it as carefree as humanly possible. From start to finish, we were in the expert care of Smythe's phenomenal team -- Kevin, Kristian, Sean and all the others who made the experience not only manageable but fun. They managed the paperwork, the registration, the shipping -- and the cars arrived in impeccable condition. We cannot say enough about the service and attention that Smythe paid to our situation -- during the sale and also afterward when we had several questions about different features on our cars. Thank you Smythe Volvo! More

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My wife and I just purchased our 2014 XC90 from Smythe Volvo. We worked with Kevin Flanagan and Craig Melquist during the process. It was one of the friendliest and most relaxing car buying experiences Volvo. We worked with Kevin Flanagan and Craig Melquist during the process. It was one of the friendliest and most relaxing car buying experiences that we have had. We took a few weeks to make the final selection and at no time did we feel pressure to purchase. We are completely satisfied with our purchase and feel like we are now part of the Smythe Family. I can't imagine buying a car from anyone else. More

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This is my fourth car I've purchased from Smythe Volvo & I can't say enough about the people that work there. Whenever I walk in they are all eager to help out & give their honest opinion. I continu Volvo & I can't say enough about the people that work there. Whenever I walk in they are all eager to help out & give their honest opinion. I continue to go to Smythe because of their great customer service & great cars. I can rely on them & trust them. It's a pleasure buying a car from them! More

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just bought a new volvo - great experience in selling my old car, great experience in buying the new one. prices competitive, sales staff courteous and did not pressure me or use any tactics...a very factu old car, great experience in buying the new one. prices competitive, sales staff courteous and did not pressure me or use any tactics...a very factual experience. this is my 4th volvo from smythe over the last 27 years....keep coming back because of extraordinary service and honesty. More

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I was extremely pleased with my car buying experience at Smythe Volvo. The approach was not to "sell you a car" but a genuine interest in helping you identify the car and price that is right for you. I met Smythe Volvo. The approach was not to "sell you a car" but a genuine interest in helping you identify the car and price that is right for you. I met owner Kevin Flanagan at my first visit. Kevin is the ultimate professional and immediately made me feel comfortable as a guest at his dealership. He listened to my interests in features and style, my driving patterns and commute, and then helped me determine which package would be best for me, including which features to add separately. Kevin introduced me to Kristian Henricksen when I came back for the test drives. Kristian similarly was there to assist in identifying the right car and the right features. Kristian is very friendly and offers a true no-pressure situation, just friendly assistance. Kristian is very knowledgeable of the different Volvo models and gave me a good understanding of the features in the car. He also worked with me on the pricing of the different models to help determine which situation would best fit my needs. I ultimately decided on the S80, which I really love the style, the space, and luxury features. Kristian had the car shined and detailed to perfection. He took the time to explain all the different features of the car, including setting up my phone for the bluetooth connection. Kristian and Kevin were both there to greet me and wish me the best with the car. I visited a number of dealers in my car search this month, and Kristian and Kevin at Smythe Volvo were truly in a class by themselves in the respect they show you as a customer, their great depth of knowledge of all the different vehicle models, and a comfortable and friendly buying process. I am glad I made my purchase at Smythe Volvo and look to be a customer of theirs going forward. I would highly recommend. More

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My son was shopping for his first car, to be financed in no small part by his own savings - he had his eye on a Subaru CrossTrek, so we pursued that avenue - It was an absolute nightmare - after two weeks o no small part by his own savings - he had his eye on a Subaru CrossTrek, so we pursued that avenue - It was an absolute nightmare - after two weeks of the dealer promising "yes, we can get you exactly what you want for the price we agreed on" (and holding our deposit), and coming through with a car that had features we didn't want at a price we didn't agree on, my son had had enough. After driving my wife's recently purchased pre-owned 2010 XC60, he decided to work with Smythe - within a day he had his own pre-owned XC60, at a great price. So, why do we deal with Smythe? Quite simply: They are straightforward, welcoming, honest, forthright, and morally upright; they give you the straight story, will give price breaks when they can, and just as importantly, provide excellent service after the sale. During this particular sale, Dave Graham and Kevin Flanagan provided excellent insight and support, and worked hard to restore my son's faith in auto dealers - I do believe the succeeded, and with flying colors! Alex Kattwinkel was great at explaining the various financing options to my son, and telling him about the extra options he *didn't* want, as well as advising him on those he might want. It was actually fun to by a car with these guys! VERY HIGHLY RECOMMENDED! More

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I recently went to Smythe Volvo to consider purchasing a used car from their inventory for my son. I spoke with Kevin Flanagan about 4 vehicles that we saw online and wanted to test drive. Kevin was very used car from their inventory for my son. I spoke with Kevin Flanagan about 4 vehicles that we saw online and wanted to test drive. Kevin was very accommodating, providing us with opportunities to test drive all 4 vehicles as well as pointing out a couple of others that might also fit our requirements. The entire staff was very helpful as they shuttled cars from the offsite lot to the main dealership, switched plates and gave us a great deal of attention. After my son drove seven cars we settled on a 2011 Jetta, reached a very fair price, and the paperwork was handled very quickly. It isn't often that you have a chance to work with people at a car dealership that will give you the time and attention without a hard sell. I know a number of other acquaintances that have bought multiple cars at Smythe and all are extremely satisfied. More

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I know very few dealer-principals, like Kevin Flanagan. He does not lock himself up in his office but still sells vehicles on the floor of the showroom. I can only describe Kevin in superlatives as this He does not lock himself up in his office but still sells vehicles on the floor of the showroom. I can only describe Kevin in superlatives as this is the third vehicle which I have purchased through him at this dealership. I hail from a family-owned Lincoln-Mercy dealership where my father was the Service Manager. After his retirement, I dreaded the thought of purchasing a vehicle elsewhere. At Smythe, I have found the Flangan family who treat me like one of their own. I recommend Smythe Volvo with enthusiasm. Fr. Glenn J. Comandini, Pastor St. James Church 184 S. Finley Ave. P.O. Box 310 Basking Ridge, NJ 07920 More

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This week we picked up our new Volvo S60 and as always, the staff at Smythe made it a pleasant experience. The staff is knowledgeable and helpful. They gave us a thorough tour of the car and really wante the staff at Smythe made it a pleasant experience. The staff is knowledgeable and helpful. They gave us a thorough tour of the car and really wanted to make sure we knew all the new features our car offered. Dave even followed up a few days later to see if we had questions. Great service! More

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Smythe Volvo dealership is well run, extremely courteous and prompt. Kevin Flanagan is a pleasure to do business with. I just bought my third Volvo from him..and I have complete confidence in the service de and prompt. Kevin Flanagan is a pleasure to do business with. I just bought my third Volvo from him..and I have complete confidence in the service department as well. More

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