Kevin Flanagan | Page 47

This is the second Volvo xc60 we purchased from Smythe in 2 years. Both were purchased for our teenage daughters because of the car's safety ratings. These proved to be accurate as our eldest daughter was 2 years. Both were purchased for our teenage daughters because of the car's safety ratings. These proved to be accurate as our eldest daughter was saved from a minor rear end crash-- when she stopped @ a light, things slid off the seat and she bent down to retrieve them, not realizing that her foot slipped off the brake. The car's safety feature kicked in and automatically stopped her from hitting the car in front of her-- just as advertised! Having two new drivers in NJ, where traffic is insane, provokes enough anxiety. It makes us feel much better knowing that they are in the safest car, which is also terrific in the snow! The reason we chose to purchase again from the Smythe dealership is because of their customer service. There was unfortunately a manufacturing defect with the first xc60 we purchased, certainly not Smythe's fault as it was a problem originating from the factory. Kevin Flanagan was incredibly helpful and actually ordered a whole new vehicle, exchanging it for the original which had been driven for 4 months! We have not experienced a recurrence of the problem. We were so confident that this was an isolated case, and that in the unlikely event there was another defect, the dealership would make it right, we purchased the same car for our younger daughter. Tom Rzasa, the salesperson, was pleasant, knowledgeable and did not pressure our decision making at all. This is a family owned and operated dealership. Their reputation and service are unmatched-- providing a very efficient, professional and personal experience. More

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Everyone at Smythe Volvo was friendly and courteous. They were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicl were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicle. More

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I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an emergency repair. The quality of the service is impeccable. Repairs are always done correctly the first time. With advance notice I am provided with a loaner so I can get to work. I am not young and I have had a lot of experience dealing with all kinds of service professionals. Smythe Volvo is the platinum standard in customer service and should be involved with teaching other service professionals how it is done. More

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Everyone at Smythe Volvo deserves recognition because of their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- bec their handling of all types of customers. If you have ever question yourself about the repairs and work on your auto actually being done- DON'T- because Sean and his Team (Tony, Tom, Gary, Nick) make sure that it is done. We had a very unfortunate incident with our XC70 and the professionalism of our Salesperson (Craig Melquist) went beyond what I had even imagine would happen in resolving our situation. But that is the way everyone that I have come into contact with at Symthe Volvo has been. We have owned and purchased 6 Volvos 2 of which are still in the family somewhere in Minnesota and Colorado. Smythe Volvo is not a "Typical" dealer but a dealer that genuinely listens, acts and produces. If you want to be treated like someone rather than a number visit this establishment take a test drive and see what I am talking about. More

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The dealership and all of it's associates I've dealt with have been courteous, professional, prompt, polite and thorough. This is my second purchase from Smythe Volvo and I would highly recommend them. have been courteous, professional, prompt, polite and thorough. This is my second purchase from Smythe Volvo and I would highly recommend them. More

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THEY ARE LIKE FAMILY! THEY DO NOT TRY TO SELL YOU WHAT IS NOT APPROPRIATE FOR YOUR NEEDS. THEY EXPLAIN EVERYTHING VERY CLEARLY. THE SERVICE DEPARTMENT IS OUTSTANDING THIS IS OUR FOURTH VOLVO PURCHASED FRFOM NOT APPROPRIATE FOR YOUR NEEDS. THEY EXPLAIN EVERYTHING VERY CLEARLY. THE SERVICE DEPARTMENT IS OUTSTANDING THIS IS OUR FOURTH VOLVO PURCHASED FRFOM SMYTHE VOLVO. More

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I have been with Smythe for 4 cars now and couldn't be happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The servi happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The service advisors are extremely knowledgeable and go the extra mile when it is needed. The proximity to the Midtown Direct (2 blocks) train is really convenient. The sales department is very low pressure and I like that you deal with one person (my guy is Craig) from start to finish. When I bought my last Non-Volvo I spent 2 hours in the Finance Managers office as he tried to sell me everything under the sun. You won't find this at Smythe. One Salesperson from start to finish. It is truly run as a family owned business. I highly recommend Smythe Volvo! You guys are the best! More

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