Kevin Gribble | Page 97

Tucson Subaru experience This dealership has their act together, the sales staff knows their stuff and deliver premium service. Their sales lot is clean, efficient and pleasa This dealership has their act together, the sales staff knows their stuff and deliver premium service. Their sales lot is clean, efficient and pleasant. I recommend this dealership for car purchases. More

Report | Print

Big step! Had a phenomenal experience with Tucson Subaru! This was my first time leasing a car, which was a little nerve-recking to say the least. Everyone who Had a phenomenal experience with Tucson Subaru! This was my first time leasing a car, which was a little nerve-recking to say the least. Everyone who worked with me was patient, knowledgeable, and friendly. Grateful to have had such a positive experience! More

Report | Print

Easy, fast and pleasant The team at tucson Subaru was exceptionally polite, professional and patient. Trent was prompt to respond via text, Kevin was very knowledgeable about The team at tucson Subaru was exceptionally polite, professional and patient. Trent was prompt to respond via text, Kevin was very knowledgeable about the vehicle and helpful in explaining our options and Curt was courteous and made the financing an easy and well explained process. I would definitely refer friends and family to not only the dealership but the specific staff that assisted me and my fiancé. More

Report | Print

Great deal, great experience My experience was overwhelmingly positive. I got a great deal on the exact vehicle I wanted. I didn't have to sit there for hours while we 'negotiat My experience was overwhelmingly positive. I got a great deal on the exact vehicle I wanted. I didn't have to sit there for hours while we 'negotiated' prices back and forth, and EVERYONE was as helpful as they could be. More

Report | Print

Excellent experience, Forester purchase I have been researching new cars for a while, and had narrowed it down to Subaru's Forester or Crosstrek, Toyota's Rav 4, and Honda's CRV. I had full I have been researching new cars for a while, and had narrowed it down to Subaru's Forester or Crosstrek, Toyota's Rav 4, and Honda's CRV. I had fully intended to purchase something used from a private seller because I had heard horror stories about dealerships. A close friend recommended that I go to Tucson Subaru because he and his wife had recently purchased an Outback from there. In his words, "Rocky runs a class act." So, being brave, I contacted the dealership through their website to set up an appointment. Kevin Gribble emailed me within a couple of hours to set something up for the following morning. Upon arriving at Tucson Subaru, I was impressed by how friendly everyone was. Kevin's first question wasn't "what kind of car are you interested in," but "What types of things are you looking for?" I told him that I was intrigued by the Crosstrek and Forester, and that I was looking for something I could easily take off road, with room for outdoor toys (I'm a rockclimber/backpacker), but also something that my mother, who's getting up there in years, would have an easier time getting into an out of. Kevin's immediate response was something to the effect of, "I think you're going to prefer the forester, but let's look at both." He did a wonderful job answering all of my questions and showing me both models. We took the Forester out for a test drive first. It was great. He suggested I also try the Crosstrek. Within a block of driving that model, I told him he was right. During both test drives, Kevin did an equally wonderful job explaining all of the features included with each model. At some point, we started talking about the CVT transmission. When I told him that I grew up working on cars, he transitioned from giving me a basic description to talking about, literally, the nuts and bolts of the CVT. Throughout the process, he was focused on what features I needed and would ultimately use, and I never once felt like he was pressuring me into purchasing a more expensive vehicle or option package. Traci Roberts was equally awesome to deal with on the financial side of things. She did a great job explaining different warranties, etc., and pointed out options that I likely would not need. She took time to ask me about my work, and we swapped entertaining war stories about our work in the criminal justice field. As I was leaving, I commented about how my experience with Tucson Subaru was not at all what I was expecting considering all of the dealership horror stories we hear about. Traci grinned and said something to the effect of, "Yeah, we try not to be "that" dealership, cuz it ain't as much fun as treating folks the right way." So, to sum it up, I would purchase another car from this dealership in a heartbeat. As yet, I've had no experience with their service department. However, if the folks there are anything like the folks on the other side of the house, I'm sure it will be an equally pleasant experience. More

Report | Print

New 2018 Outback joins our 2011 Outback Kevin Gribble made this my finest car buying experience ever. Not only did we get a great car with all the safety features we wanted but at the comfor Kevin Gribble made this my finest car buying experience ever. Not only did we get a great car with all the safety features we wanted but at the comfort and reliability we love. This is our second Outback which joins a 2011 in the garage. Life is good More

Report | Print

Overall very easy- got what I wanted Overall I had an easy experience. I never think of buying a car as a fun experience... but Kevin made it stress free. Traci worked with my credit unio Overall I had an easy experience. I never think of buying a car as a fun experience... but Kevin made it stress free. Traci worked with my credit union so I didn't have to do much. I would absolutely recommend them to a friend. Side note- I got an amazing truck for a great price. More

Report | Print

Kevin and the dealership were awessome Kevin and Curt were great to deal with. If anyone in Tucson is looking for a Subaru ask for Kevin. Most honest and straight forward car salesperson ev Kevin and Curt were great to deal with. If anyone in Tucson is looking for a Subaru ask for Kevin. Most honest and straight forward car salesperson ever. More

Report | Print

Great!! Highly recommend! Great service through every step , living a couple hours away they helped so much before even walking through the door! Very happy w Highly recommend! Great service through every step , living a couple hours away they helped so much before even walking through the door! Very happy with my new vehicle More

Report | Print

Good customer service can go a long way We had recently had a negative interaction with this dealer but when this was brought to the attention of the management they took the time to listen We had recently had a negative interaction with this dealer but when this was brought to the attention of the management they took the time to listen and address all the concerns. They went over and beyond to not only fix the concerns but ensure that rest of the purchasing experience of our new family vehicle was wonderful. All businesses and employees can have goof ups at some point is how they chose to handle the situation once there is a problem that is identified. This dealer and specifically this company went over and beyond to address what was identified as a problem, to me that is what matters most. I would recommend this dealer and these employees. More

Report | Print