Kevin Harris | Page 12

I am very disappointed with their lack of pride in keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle wa keeping my vehicle in mint condition for my first warranty maintenance service. Even with my specific requests not to ding my vehicle, the vehicle was returned to me with multiple large stains and small tool-ding on side-front where the mechanic worked on. The service rep was apologetic and removed the stains (6"x12") but unable to remove the ding. I could have taken the dealership service center to small claim court but I decided Not worth my time and stress! For a brand new $68K vehicle with less than 4000 miles and specific requests to treat my vehicle with care, I received the "less than average care" and disrespects! Very disappointed! Norm Reeves Service Management and Owner could learn a good practice from Honda Dealership Service in Naples Florida! More

by HondaShopper Verified Customer Verified Customer

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Satisfied with the service from the personnel down to the mechanics. Client was will informed of what were done. mechanics. Client was will informed of what were done. More

by sadaya Verified Customer Verified Customer

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Love this place,Trevor is an outstanding Advisor. ALWAYS goes the extra mile. VERY PLEASED! ALWAYS goes the extra mile. VERY PLEASED! More

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Norm Reeves Honda Superstore is fantastic. They are very helpful and take care of all my needs in a quick and professional manner. Thanks for all you do each and every visit. They are very helpful and take care of all my needs in a quick and professional manner. Thanks for all you do each and every visit. More

by lstacy Verified Customer Verified Customer

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Worst car dealer experience ever. Never have I felt so devalued and disrespected as a customer by so many of your employees. You sold me a lemon. Came back with the issues to be repaired. You said it was devalued and disrespected as a customer by so many of your employees. You sold me a lemon. Came back with the issues to be repaired. You said it was fixed only for the same issues to come back worse the next day. Now you say it's new a issue completely unrelated and to pretty much pay more money. No clear answers, No solution, no apology, no discount offered, no reimbursement of any kind, no guarantee offer of the work, no value or care for the customer, and no follow through. All you have done is taken my money and not helped me in anyway like you said you in would. Not once was I followed up with today by Kevin Harris (Customer Relations Manager) as I waited more than 5 hours to hear bad news for a "solution" only to not be provided one at all or even spoken to other than by my advisor. If you're looking for a car go elsewhere to spend your money and time. Salesperson Meysam Kaed will say all the customers are treated and taken care of the same but that is very not true. They just want to take your money and send you out the door. Even if your car still doesn't work and you're stranded with no way home. They didn't even want to provide me with a loner or rental when I explained I don't live in the area and the car is in no condition drive. I didn't even get a full tank of gas when I bought it. You're the worst Honda dealer in my opinion. More

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Great customer service Alex was so helpful and also Frank really happy that they were able to help me. Frank really happy that they were able to help me. More

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The staff that did my oil change left the screws loose on my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an i my splash shield and as a result I had to replace the splash shield which was a 400$ cost at the dealer. I requested a refund as this was due to an improper work from the staff that did the oil change. Kevin Harris who is the manager accused me for the damages. He claimed the possible cause was due to previous damage my car had. He stated he was trying to help me but did nothing other than accuse me of the damages. I had the part which clearly was missing screws. Instead of requesting I bring the part and car In for an inspection or talking To Honda staff at Downey which replaced the part, he simply continued to accuse me of causing the damage. I paid for a certified Honda oil change trusting their reputation and being aware dealer prices are overpriced. However, after the poor quality of work and lack of assistance from the managers and upper management I will no longer take my car there. In addition, it took about two weeks to get a response from them as manager Michelle Vazquez did not contact me within 3 days, as he had assured me. More

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Do you want to get ripped off? went to buy a car, i had talked to the car salesman on the phone and set up an appointmet, went in there and spoke to him myself told him i was here f went to buy a car, i had talked to the car salesman on the phone and set up an appointmet, went in there and spoke to him myself told him i was here for my appointment, but when we got there he started talking to my boyfriend ONLY didn’t even look at me. my boyfriend had to remind him more than once that I was the one buying the car. like you know women are allowed to drive, right? we can also own property and vote now this really isn’t a new thing, I am still waiting my refund its been a year More

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"Norm Reeves Honda SCAMMERS Superstore Cerritos" It’s been almost a year, and I’m still not received my refund. **** DO NOT COME HERE **** go anywhere else if you have to. The staff here are onl It’s been almost a year, and I’m still not received my refund. **** DO NOT COME HERE **** go anywhere else if you have to. The staff here are only hungry for a sale. More

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I had a experience it went better than what I expected from the sales person that helped me out to the finance department they all did a great job. Thanks again Honda from the sales person that helped me out to the finance department they all did a great job. Thanks again Honda More

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