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Kevin Harris

Overview Reviews (261) Inventory (693)

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Kevin Harris

Kevin Harris | Page 11

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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3.7

261 Reviews

Overview Reviews (261) Inventory (693)

Dealership Experience

17 yrs, 8 mos

Industry Experience

23 yrs, 3 mos

Specialties & Trainings

Customer Relations Manager

3.7

261 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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261 Reviews of Kevin Harris

April 06, 2024

Dealership Rating

Employee Rating

Easy scheduling and fast service , highly recommend. Clean and respectful Honda members would definitely go back . Clean and respectful Honda members would definitely go back . More

by byron40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mazen Abdeh , Samantha Alejo, Jose Magana

Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Looking forward to serving you again in the future!

April 06, 2024

Dealership Rating

Employee Rating

Good service very fast. I will continue to support Cerritos Norm Reeves keep up the good work. I will continue to support Cerritos Norm Reeves keep up the good work. More

by sdh1kicks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darrell Pork , Jose Magana

Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your support! We're thrilled to hear you had a great experience with us. We look forward to serving you again in the future.

April 05, 2024

Dealership Rating

Employee Rating

Sales rep was horrible, sales manager too, will never come back!! Horrible customer service and the experience was not pleasant come back!! Horrible customer service and the experience was not pleasant More

by Anahi Manzo

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Neal Abolssedgh

Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Anahi, we are sorry to hear that you had a negative experience. and would like to speak with you to learn more. Please reach out to us when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Apr 08, 2024 -

Anahi Manzo responded

No thank you

April 05, 2024

Dealership Rating

Employee Rating

All the management team is really good and hard working especially Spall Tanvir and hossain ahmed . Keep up the good work especially Spall Tanvir and hossain ahmed . Keep up the good work More

by jagjotsingh.us2402

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hossain Ahmed , Jose Magana, Spall tanvir

Apr 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our management team, particularly Spall Tanvir and Hossain Ahmed. We'll be sure to pass along your appreciation. We look forward to serving you again in the future!

April 02, 2024

Dealership Rating

Employee Rating

The sale was good. The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I called and texted the sales guy and didn’t receive a call back. After a week of no response I had to call and speak to a manager. I did receive a call from the service guy right away. He was very attentive. My car did have to stay at the dealer for about 14 days to get fixed. More

by campuzano.m214

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Atienzo

Apr 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced with our financing process and the initial issue with your car. We're glad our service team could address the issue promptly, and we appreciate your patience during the repair process. If you have any further concerns, please don't hesitate to reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

March 03, 2024

Dealership Rating

Employee Rating

I am active military. Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you can text her in the middle of the night asking about the car you are interested in. And she be able to get back to you right away. I wish to get more cars soon and have sussana as my salesperson once more. More

by jimboymorales123

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Magana, Susanna Yim

Mar 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank for for sharing your review with us, Jim! We're glad to hear that Susanna went above and beyond to make sure you got what you needed. Let us know if there is anything else we can do for you!

December 10, 2023

Dealership Rating

Employee Rating

The check in process is always expedient and the service reps are courteous and knowledgeable reps are courteous and knowledgeable More

by manwjr910

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roberto Arteaga, Hossain Ahmed, Mazen Abdeh, Chandika De Silva, Jojo Bayas, Thearon Armstead, Reza Asnashari , Diego Cruz, Jose Magana

Dec 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our check-in process and service representatives met your expectations. We appreciate your support and look forward to serving you again in the future.

November 17, 2023

Dealership Rating

Employee Rating

Norm Reeves gave us excellent service and very courteous. My granddaughter took the car in and no pressure on repairs.thank you My granddaughter took the car in and no pressure on repairs.thank you More

by Edward Ceja

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, Norm! We're delighted to hear that you had an excellent experience with us. Your granddaughter's satisfaction is important to us, and we always aim for a pressure-free service. We appreciate your support!

November 11, 2023

Dealership Rating

Employee Rating

Vert professional. Easy check in, quick and complete. Nice facility to wait at. All completed in a timely manner. Easy check in, quick and complete. Nice facility to wait at. All completed in a timely manner. More

by chiefnamingpeoples

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 13, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear about your positive experience with our professional service, quick and efficient check-in, and comfortable waiting facility. Thank you for choosing us and for acknowledging our timely completion.

November 07, 2023

Dealership Rating

Employee Rating

Devon is an excellent sales person and easy to work with. He really has a lot of knowledge of the different cars and is able to locate what you want. He really has a lot of knowledge of the different cars and is able to locate what you want. More

by keithatallman

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Devon Fields, Jose Magana

Nov 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear about your positive experience with Devon! Thank you for your kind words about his knowledge and ability to find what you want. If you ever need assistance with cars in the future, don't hesitate to reach out. We're here to help!

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