Great service.
Always a pleasure working with Kevin. He provides complete explanations and is very timely in his follow up.
Always a pleasure working with Kevin. He provides complete explanations and is very timely in his follow up.
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by FERGUSON-BRIAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kevin
Dec 01, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your kind words about our team's service at Dirito Brothers Walnut Creek Volkswagen. Your feedback means a lot to us. Thank you for choosing us for your vehicle needs.
Helpful, friendly and knowledgeable service and done
quickly. Satisfied with customer service from everyone that helped.
quickly. Satisfied with customer service from everyone that helped.
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by ANTH707
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your kind words about our team's service at Dirito Brothers Walnut Creek Volkswagen. It's great to hear you had a positive experience. Thank you for sharing your feedback.
Kevin was friendly and knowledgeable.
He addressed all concerns I had with my vehicle and the appropriate repairs were made.
He addressed all concerns I had with my vehicle and the appropriate repairs were made.
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by COURTNEYNIAMH27
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your feedback about Kevin and the repairs. Our team at Dirito Brothers Walnut Creek Volkswagen is here to ensure your concerns are properly addressed. Thank you for choosing us.
Kevin took great care of me and surprised me even more
when he discovers the part I need was still on warranty.
when he discovers the part I need was still on warranty.
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by pops495
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
Our team at Dirito Brothers Walnut Creek Volkswagen is glad to hear about your positive experience with maintenance and parts warranty. We appreciate your feedback.
Problem was taken care of and I got my car back in a
timely matter
timely matter
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by mariannestudio
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your feedback and are glad your car was serviced promptly. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.
1st time in.
Very good experience end to end. Will definitely bring the car back!
Very good experience end to end. Will definitely bring the car back!
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by STEVE_JOHANSEN2004
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your feedback and are glad you had a positive experience with us at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us for your service needs.
Kevin was very very helpful!
This is my second or third time being assisted by him and he always does amazing!
This is my second or third time being assisted by him and he always does amazing!
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by KLOEWE200
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We're glad our team could assist you well again. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We appreciate your continued trust.
Kevin and Marina were excellent and squeezed us in
without an appointment. Quality repairs done quickly.
without an appointment. Quality repairs done quickly.
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by 784STAFF
Verified Customer
Verified Customer
Nov 26, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We appreciate your recognition of our team's efforts at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear the repairs met your expectations. Thank you for sharing your experience.
I reached out to Kevin in the service department with a
very simple but important question about my car: “If I keep driving it for another week, will it make the problem worse?” I expected at least some gu
very simple but important question about my car: “If I keep driving it for another week, will it make the problem worse?” I expected at least some guidance, but I didn’t hear back for five days (from August 26th to September 3rd). When I finally did get a reply, it wasn’t about my concern at all, it was just about filling out this survey. My original question was completely ignored. Well, here's the survey he asked for. I'd give him zero star if I could.
This lack of communication and failure to address a direct safety related concern of a car is unacceptable. When customers ask about potential damage to their vehicle, they deserve a timely and relevant answer, even a few words will do, not silence followed by a generic survey request.
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by data.joaquin
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
Hello,
We value customer satisfaction and appreciate you sharing your feedback. We'd like the chance to speak with you about the level of communication and customer care you received from our Service Department. Could you please reach out to us at your earliest convenience?
Thank you,
Dirito Brothers Volkswagen
925-934-8224
Glad my 2003 Jetta is running again.
Thanks Kevin for keeping updated throughout the process.
Thanks Kevin for keeping updated throughout the process.
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by NAMIYONE
Verified Customer
Verified Customer
Nov 22, 2025 -
Dirito Brothers Walnut Creek Volkswagen responded
We’re glad to hear your 2003 Jetta is running smoothly again. Our team appreciates your recognition. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.
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17 yrs, 11 mos
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