Kevin Knapp

I had a very pleasant experience with Kevin and finance manager, Warren! They were both extremely helpful. Kevin was able to work to get me payments I could afford. Warren explained all the fine print in a way that was easy to understand as a non-finance person. As a young(ish) woman, I also appreciated that once my husband joined me, Kevin still defaulted to me when talking about the vehicle/financing. Overall they made this trip a fantastic experience and I love my new-to-me Mazda CX-5! The only downside to the whole experience was Matt’s valuation of my trade-in. I was told my 2010 Honda CRV was essentially worthless, it couldn’t be sold and it would just go to auction, etc. Yes, it’s old and the vehicle did have 160k miles but Hondas are known to get well over 200,000 miles and the KBB trade-in estimate was a range of $3-5k. He also told me it had snow tires that would need to be junked. The tires were BF Goodrich Advantage T/A Sport, so while they are snow rated, they are all-season tires and this set was good for probably close to another 20,000 miles! I was able to get better trade value, which I’m thankful for since I later found the CRV on their site going for $8,494.

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Very great customer service very fast service the lady who helped me inside was very nice i will be coming back for any car need.

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My visit was very pleasant 💕 and I really love my salesman Kevin Knapp he's respectable patient and caring. I really recommend people to visit this store.

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I must say I enjoyed the entire experience, from just walking in the door. The salesman all the way to the financial department was excellent, even the bathroom was spotless.

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Incredibly helpful staff. The 2nd Mazda I have bought from these folks and won’t go anywhere else! From The salesman Kevin , to the GSM Adam to Warren in Finance, this staff is incredible. Thank you Russ Darrow Team!!!

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This is my second time coming to Russ Darrow Mazda Metro and just like the first time, everything went great. Through the initial deal with Kevin and addition conversation with the manager Adam both were great to work with and had me in my new car as quickly as possible.

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They were all very professional, courteous and patient. They were all dedicated to making my car buying experience the best it could possibly be. Thank you!

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We were shopping for a Mazda 3 and Kevin and the staff were excellent. They listened to our needs and gave us a great deal. Would definitely recommend.

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Great service, nice people. Thanks Great service, nice people. Thanks Great service, nice people. Thanks Great service, nice people. Thanks Great service, nice people. Thanks

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Kevin and Adam were very attentive, personable and knowledgeable in helping us lease our new car. They also made sure everything was in order and in great condition before we left the dealership

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