Kevin Konek | Page 12

We recently brought our 2018 Explorer in for routine service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the wireless keypad was faulty. Kevin explained that we had two options: replace the keypad or simply disconnect it, and either option would resolve the issue. Since replacing it came with a higher cost, I opted to disconnect it for now. What I didn’t know at the time was that Kevin had taken the initiative to reach out to Ford on our behalf — and thanks to his efforts, Ford agreed to cover the cost of a new keypad under warranty. Kevin has been our service advisor for all of our Ford vehicles over the years, and I can honestly say there’s no one I trust more with our cars. He truly goes above and beyond, always taking pride in providing an exceptional service experience. Thank you, Kevin, for everything you do for the Graves family. It's always a pleasure doing business with you and everyone at Washington Ford. More

by GREGGRAVES32 Verified Customer Verified Customer

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My service advisor - Kevin Konek - is the best! Washington Ford is lucky to have him! Diana Dorance Washington Ford is lucky to have him! Diana Dorance More

by DJDORANCE Verified Customer Verified Customer

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Has always treated me with respect and has looked out for me best interest. They rank tops in my book. me best interest. They rank tops in my book. More

by FGMPENN Verified Customer Verified Customer

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Service was completed on time. There is a computer problem and Kevin rescheduled a service as soon as possible. There is a computer problem and Kevin rescheduled a service as soon as possible. More

by POPPY1SIXJ Verified Customer Verified Customer

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I will go to Kevin for everything as long as I have a ford. He is great to work with. ford. He is great to work with. More

by BMcGavitt Verified Customer Verified Customer

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Service Advisor was friendly and knowledgable. Service was scheduled and completed in a timely manner. Service was scheduled and completed in a timely manner. More

by GMAN551 Verified Customer Verified Customer

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Service was excellent. Kevin always provide superior service. He had the car picked up and returned in one day. Everything was taken care of I always respect his judgment a Kevin always provide superior service. He had the car picked up and returned in one day. Everything was taken care of I always respect his judgment and things are always done properly. More

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Excellent and very friendly, fix problem fast and I am impressed with the service ty impressed with the service ty More

by LENACOX15317 Verified Customer Verified Customer

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Wonderful customer service. I just love Cindy and her person attention to detail. For always keeping me informed. I just love Cindy and her person attention to detail. For always keeping me informed. More

by TLLAWSON917 Verified Customer Verified Customer

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Great service, friendly staff, quick turn around and easy to schedule. Highly recommend them for what they do! to schedule. Highly recommend them for what they do! More

by HUNTERLEIGH Verified Customer Verified Customer

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