Kevin Marshall

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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While every time I have been in, my service rep was friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condens friendly and helpful. The quality of work and concern for the customer does not exist. I brought my vehicle in on two occasions for excessive condensation on the inside of the windshield, they told me this was normal. I had to go to another dealership, who discovered the seal around the windshield was leaking. In the mean time my car had began to smell from the moisture and actually had mildew in my vents. I reached out to Apple Ford to express that I was upset with the service I received. After reaching out to Apple Ford with my dissatisfaction in writing, I received a response saying they do not always get if right, please give them a second chance. I did exactly that, I asked them to fix a paint defect. They returned my vehicle a week later only completing half the work, I pointed out that the work was not complete and was told to call my service rep, (who was out that day). I called and brought the vehicle back they took another week and finished the work, but this time they damaged the interior of my vehicle when they removed the back window, the worse part is they failed to tell me. While I am sure the damage was accidental, they had to know when they did it. I reached out to the service manager about the damage. Who directed me back to my service rep. They fixed the damage, but they have never reached out to apologize or to see if I was satisfied with the repairs. I feel like my concerns were never heard. In addition, their loaner cars are sub par compared to the vehicle that I purchased from them. This is disappointing when you end up with one of them for a week at a time on multiple occasions!!! More

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my check engine light was on. I was informed it was due to defective ignition coils and cost was covered by Ford. I got the car back in one day without an appointment. Great experience. to defective ignition coils and cost was covered by Ford. I got the car back in one day without an appointment. Great experience. More

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