Kevin Poeling
Kevin Poeling at Genesis of Naples

Kevin Poeling

Desk Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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3.7
6 Reviews
3.7

6 Reviews

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6 Reviews of Kevin Poeling

May 14, 2025

Dealership Rating
Employee Rating

The professionals at this dealership are knowledgeable congenial and very helpful. Listen to your concerns and act on it. My salesman Arlington and my service advisor. Pavel are amazing along with the man More

by lincolnlarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Caraballo, Arlington Fritz, Eddie Garcia , Pavel in Genesis service

May 15, 2025

Genesis of Naples responded

It's fantastic to hear that Arlington, Pavel, and the rest of our team at Genesis of Naples provided such a positive experience for you. We truly appreciate your loyalty and are delighted you're enjoying your fifth Genesis!

May 13, 2025

Dealership Rating
Employee Rating

Genesis of Naples is a great dealership. The experience will on be enhanced with the new dedicated dealership - not shared with Hyundai. More

by eambler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlington Fritz, Ricardo Quintana , JC in service is not listed above and he is excellent.

May 13, 2025

Genesis of Naples responded

Thank you for the positive feedback! We're excited about our new dedicated dealership at Genesis of Naples and look forward to providing an even better experience. We appreciate your support!

May 03, 2025

Dealership Rating
Employee Rating

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE More

by SRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Genesis of Naples responded

I'm sorry to hear about the issues you've encountered. We, however, cannot process this for you—you will need to apply for reimbursement through Genesis. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 20, 2025

Dealership Rating
Employee Rating

I keep receiving emails from this dealership despite not owning a Genesis and not living in Florida. No one can explain it. I have called twice and emailed and spent 30 minutes on the phone. Clearly they do More

by shelagj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 20, 2025

Genesis of Naples responded

Shelagj, I apologize for the inconvenience with the emails. This isn't the experience we want our customers to have, and I'm sorry for any frustration caused. Please reach out directly so we can address this issue promptly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 08, 2025

Dealership Rating
Employee Rating

Very professional, easy to work with. Very knowledgeable regarding the vehicle. Actually care about the customer. Very fair on pricing. We srive 40 miles to this dealer even though we hav More

by marijo425
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronald Miron , Daniel Ortiz

Feb 10, 2025

Genesis of Naples responded

Thank you for making the drive to Genesis of Naples! We're delighted to hear that our team's professionalism and customer care stood out. It's wonderful knowing we could provide a superior experience, and we appreciate your trust in us. Safe travels until next time!

February 05, 2025

Dealership Rating
Employee Rating

I don’t think that the Genesis buyer feel comfortable over there Maybe the new building will help More

by SDMBR17
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dean Gonzalez, Ronald Miron

Feb 05, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We always strive to ensure our guests are comfortable at Genesis of Naples, so if you would like to share any further details, we would love to hear how we can improve moving forward.

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