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Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 12

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
197 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

197 Reviews

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197 Reviews of Kevin Proo

January 15, 2026

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Employee Rating

Amazing customer service from Kevin he got my through to fixing my car and getting me what I needed quickly More

by Haisesauce.2421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Germain Honda of Surprise responded

We thank you for leaving Kevin this kind review. We are pleased to know he took great care of you and quickly got you back on the road. Best Regards, Sassha Motz General Manager

January 15, 2026

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Employee Rating

Kevin did an excellent job at customer service. My car was properly serviced; I was debriefed on everything. More

by richard.perraut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Germain Honda of Surprise responded

Providing quality and informative service is the focus of our team. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 13, 2026

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Our salesman Brian Murchie was extremely helpful and took wonderful care of us both before and after the sale of our CRV. The service team took wonderful care of us and the car looked fantastic when they w More

by ermanning1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante , Todd Forbis, Maria Jimenez, Kristina Miranda

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Jan 14, 2026

Germain Honda of Surprise responded

Thank you for taking the time to leave this kind review. Our staff works hard to ensure a quality experience, and we thank you for recognizing their efforts. Best Regards, Sassha Motz General Manager

January 09, 2026

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Great customer service and didn't take long for them to finish the service and the advisor Nathan showed me the multiplication inspection and explained everything More

by Daviddealba61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

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Jan 12, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your recent automotive needs. We are happy your visit was the quality and informative visit our team strives to deliver to all who visit. Best Regards, Sassha Motz General Manager

January 08, 2026

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Employee Rating

Service and service tech were great. Everything was done in a timely manner and got me in and out More

by jmcook91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

Report | Print
Jan 12, 2026

Germain Honda of Surprise responded

We are pleased to know that your visit met, if not exceeded, your expectations. Our goal is to ensure a quality 5-star visit for all. Best Regards, Sassha Motz General Manager

January 07, 2026

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It's easy to get a service appointment. The waiting area is spacious and has nice amenities. More

by felidalim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Jan 08, 2026

Germain Honda of Surprise responded

Our team is happy we were able to quickly accommodate your automotive service needs. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 07, 2026

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I had to wait to be attended to but once that happened it went quite well More

by KC80020
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

We do apologize for any delays and appreciate you bringing this to our attention. Our team is happy to learn that Kevin did enusre a positive experience. Best Regards, Sassha Motz General Manager

January 02, 2026

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Excellent car service and customer care. I would recommend this dealership to friends and family. More

by Rocard1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

Thank you for your business and kind recommendation. See you down the road. Best Regards, Sassha Motz General Manager

December 31, 2025

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Service provider Kevin Proo is amazing and overall amazing service would recommend to family and friends More

by OURLITTLERYAN06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

Our team appreciates your business and kind recommendation. See you down the road. Best Regards, Sassha Motz General Manager

December 29, 2025

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Employee Rating

I was very impressed with the service I received on the repairs that were needed on my 2007 Honda Accord. And for the rental car that was provided. The service adviser, Kevin. Was very helpful, and kept m More

by Jorgetorres9910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 08, 2026

Germain Honda of Surprise responded

Thank you so much for the wonderful feedback! We’re delighted to hear you were impressed with the service on your 2007 Honda Accord and that the rental car helped make the process more convenient. Kevin will be especially happy to know his communication and attentiveness made a positive difference throughout the repairs. We truly appreciate your trust and are honored to have earned you as a new customer—welcome, and we look forward to taking care of you for many years to come! Best Regards, Sassha Motz General Manager

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