Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 12

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
189 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

189 Reviews

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189 Reviews of Kevin Proo

December 31, 2025

Dealership Rating
Employee Rating

Service provider Kevin Proo is amazing and overall amazing service would recommend to family and friends More

by OURLITTLERYAN06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Germain Honda of Surprise responded

Our team appreciates your business and kind recommendation. See you down the road. Best Regards, Sassha Motz General Manager

December 29, 2025

Dealership Rating
Employee Rating

I was very impressed with the service I received on the repairs that were needed on my 2007 Honda Accord. And for the rental car that was provided. The service adviser, Kevin. Was very helpful, and kept m More

by Jorgetorres9910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Germain Honda of Surprise responded

Thank you so much for the wonderful feedback! We’re delighted to hear you were impressed with the service on your 2007 Honda Accord and that the rental car helped make the process more convenient. Kevin will be especially happy to know his communication and attentiveness made a positive difference throughout the repairs. We truly appreciate your trust and are honored to have earned you as a new customer—welcome, and we look forward to taking care of you for many years to come! Best Regards, Sassha Motz General Manager

December 28, 2025

Dealership Rating
Employee Rating

Great service from the service adviser kevin. he took care of everything and getting my part More

by mcolarinesmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Germain Honda of Surprise responded

Thanks for the 5 star review! I'm so glad that Kevin provided you with the 5-star experience you so deserve! We are happy to have you as a client! Best Regards, Sassha Motz General Manager

December 22, 2025

Dealership Rating
Employee Rating

Update: Took my car back in but waited in the lobby this time. They took about 30 minutes. Which I appreciate the courteous and prompt service. Everything works great now. __________ After the the rep More

by Marciaee325
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristina Miranda

Jan 08, 2026

Germain Honda of Surprise responded

Thank you for sharing and for the allowing us to make things right and provide you with a quality Germain experience. Best Regards, Sassha Motz General Manager

December 19, 2025

Dealership Rating
Employee Rating

Kevin was able to get us in quickly and thoroughly explained everything. Waiting area was spacious. When our car needed more work than anticipated, Honda arranged for us to have a ride back home. Woul More

by BURNERCAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Germain Honda of Surprise responded

We’re pleased to know that your experience with us was a good one! Thank you for entrusting us with the care of your Honda and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won’t hesitate to let us know if we can serve you in the future. Best Regards, Sassha Motz General Manager

December 17, 2025

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Employee Rating

Kevin was amazing. He really made us feel special and looked into the issue we were having throughly. Really like the arcade and golf too! More

by Hockey Vixen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Germain Honda of Surprise responded

Thank you for taking the time to share your overall satisfaction with your recent visit with our service department. Our team appreciates your business and we look forward to continuing to esure you receive only the best in customer care. Best Regards, Sassha Motz General Manager

December 16, 2025

Dealership Rating
Employee Rating

Kevin gave me timely updates for my car's service. An issue I had with the window, which I thought would be a costly repair, turned out to be a simple, no-cost fix. More

by scott.deluzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Germain Honda of Surprise responded

We are happy to we were able to assist at no cost to you. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

December 12, 2025

Dealership Rating
Employee Rating

Great service ! Professional and explains everything in detail leaving me now questions when I leave. More

by Nicolecarrier37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Germain Honda of Surprise responded

Our team is happy you enjoyed a quality and informative service experience with our team. See you down the road. Best Regards, Sassha Motz General Manager

December 12, 2025

Dealership Rating
Employee Rating

I love the waiting room and the dealer told me it’ll take about an hour to an hour and a half which it did he was correct in his time my experience was great compared to other dealerships More

by victory4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Germain Honda of Surprise responded

Your business and trust in our team mean a great deal to us. We are dedicated to providing the highest level of customer care and transparency, and we sincerely appreciate you recognizing our team’s efforts in delivering a quality experience. Best Regards, Sassha Motz General Manager

December 11, 2025

Dealership Rating
Employee Rating

Although we purchased this vehicle at Arrowhead, this service center is much closer to us and very handy. I was very impressed with the customer service lobby. More

by ruth.zbylut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Germain Honda of Surprise responded

Thank you for allowing our team the honor to assist with your automotive needs. Your overall satisfaction is our top prioirty. Best Regards, Sassha Motz General Manager

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