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Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 11

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
197 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

197 Reviews

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197 Reviews of Kevin Proo

January 26, 2026

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Employee Rating

We had a great experience at the dealership. Kevin was an all star! He was very helpful, professional and got us out of there in a timely fashion. More

by J.WEIGAND03
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 27, 2026

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Kevin's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Sassha Motz General Manager

January 24, 2026

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Employee Rating

Kevin is a great service agent, very friendly and knowlegable, also accmodating e helpful. He explained to us why repairs were needed and their cost and what was most necessary More

by teuta777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Kevin. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

January 23, 2026

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Everything was just as I was told I was there little before ten and was told about 2 to 3 hours and it was done at 1:30 More

by KC80020
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

We appreciate you taking the time to share your overall satisfaciton. See you next time. Best Regards, Sassha Motz General Manager

January 23, 2026

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Employee Rating

Service advisor was great and very helpful. I was happy with the work done e and how long it took to be completed. More

by wykf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thank you for letting us know our service team met if not exceeded your expectations. We look forward to continuing to provide you with the quality servie you deserve as a valued Germain customer. Best Regards, Sassha Motz General Manager

January 23, 2026

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The service was great! Quick in and out process. I had to bring my car in one day for an assessment and then another day to get fixed and both times I was in and out under More

by Bristol Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thank you for taking the time to share your experience with us! We’re happy to hear you enjoyed a quick in-and-out process on both visits and that Kevin Proo took great care of you — we’ll be sure to pass along your kind words to him. We also appreciate your honest feedback regarding pricing. We understand how service costs can feel steep, especially with today’s increasingly complex vehicles. Our goal is always to provide transparent recommendations, factory-trained expertise, and quality parts to ensure your Honda is cared for properly. Thank you for your continued trust and for being a Honda fan. We look forward to assisting you again whenever you need us! Best Regards, Sassha Motz General Manager

January 22, 2026

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Very happy with our service at Germain Honda. Would recommend this service center in the future. More

by jopatkelly.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Germain Honda of Surprise responded

Your business and kind recommendation mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 20, 2026

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Clean, helpful,friendly. The service took longer than i expected. But kevin explained everything and was helpful. More

by JEFFHARLE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jan 21, 2026

Germain Honda of Surprise responded

We apologize for the longer-than-expected visit and appreciate your patience. Thank you for allowing us the opportunity to serve you, and we’re pleased to hear Kevin helped ensure a positive experience. Best Regards, Sassha Motz General Manager

January 19, 2026

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Employee Rating

Kevin Proo was very good at explaining what services were recommended and why. He listened thoughtfully to my comments and agreed my circumstances did not warrant one of the recommended services and adjusted More

by chris109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Germain Honda of Surprise responded

Thank you for letting us know that Kevin provided a quality experience and made sure your exact needs were met. Best Regards, Sassha Motz General Manager

January 19, 2026

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I trust this dealership with all my maintenance needs, feel safe and happy with the service. More

by cristina.gross1303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

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Jan 19, 2026

Germain Honda of Surprise responded

Your kind words and trust in our team to keep you and your Honda safely on the road mean so much to us all. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 17, 2026

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Employee Rating

We were greeted with a smile and that friendly atmosphere continued until we left. It was very pleasant More

by Dalongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Germain Honda of Surprise responded

Providing a positive guest experience from beginning to end is the goal of our team. Thank you for sharing yours. Best Regards, Sassha Motz General Manager

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