Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 10

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
841 Reviews
4.9

841 Reviews

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841 Reviews of Kevin Rafeek

March 17, 2026

Dealership Rating
Employee Rating

Service is always top notch. They understand how to treat customers and go above and beyond. Always a pleasure doing business with them! More

by t.logan571
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 17, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 16, 2026

Dealership Rating
Employee Rating

Service Dept texted me with current work and suggested areas of concern and kept me informed throughout my visit.Additionally Kevin was to call my extended company to check whether coverage applied to sug More

by BURTONMACK
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 17, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 16, 2026

Dealership Rating
Employee Rating

I really appreciate the Acura service team and especially the Acura service team supervisor Brett, for going above and beyond and taking care of me. He and his team split the cost of the repair of my vehicle More

by Shimmaninny
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 17, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 16, 2026

Dealership Rating
Employee Rating

Excellent customer handling and repair service. Always great diagnostics and repairs to keep my prized Acura in top-notch condition. More

by Fchamp641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 14, 2026

Dealership Rating
Employee Rating

Kevin was very friendly and professional. He reviewed the repair recommendations and helped me decide on the priority repairs. He did everything to expedite my repairs and kept me appraised More

by ken.spencer49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 12, 2026

Dealership Rating
Employee Rating

Excellent! Great customer... Kevin was timely and answered all my concerns. He always goes the extra mile. I appreciate it! More

by DSTF97
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 12, 2026

Dealership Rating
Employee Rating

The vehicle was taken to a stall within minutes of arriving. I was kept informed of status w/o having to ask. The video from the mechanic could have been more detailed though. More

by KIRKMATTEN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 12, 2026

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

March 10, 2026

Dealership Rating
Employee Rating

Overall an outstanding experience. I truly appreciated the mechanics video of the vehicle. Great job More

by zetterwallt
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 12, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 09, 2026

Dealership Rating
Employee Rating

Cisco, Kevin, and Jessica are the best service writers in the business! The technicians in the back are second to none! More

by john barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2026

Dealership Rating
Employee Rating

My experience was excellent, the vehicle was taken in upon arrival, serviced and returned in short order with all repairs completed. More

by ecarden0
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Mar 10, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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