Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
728 Reviews
4.9

728 Reviews

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728 Reviews of Kevin Rafeek

February 25, 2026

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Employee Rating

My experience was exceptional! Devin and the crew treated me with excellence. Everyone was professional and polite. My needs were met and my concerns were addressed immediately. More

by NESBITT_78
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

February 22, 2026

Dealership Rating
Employee Rating

Always friendly clean even though they are remodeling the place was still nice and clean More

by iczcreem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Jessica Goodale

February 21, 2026

Dealership Rating
Employee Rating

They are very considerate and have patience! ! Great Staff i will be returning thanks so much for doing a great job on my car thank u thank u thank u thank u so much More

by PENNIEVINSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Met when I came in and professionally handled my service. Well done. Would go back. More

by CHEYDELORENZI
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

February 19, 2026

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Employee Rating

He was very respectful and kept me up to date on what was going on with my vehicle. More

by msflo64
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 19, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 19, 2026

Dealership Rating
Employee Rating

The best dealership in the world! Just none more words eh, hmm, ok, well, that work? More

by AMANDA.BELL
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

February 19, 2026

Dealership Rating
Employee Rating

Really appreciated the video provided by Mechanic. Helped in deciding the importance of scheduling service. Always great to see Devin. Thanks to Jessica for informing me of online coupons and paying w More

by SNIPES2
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

February 18, 2026

Dealership Rating
Employee Rating

Made my experience very easy. If had a question or a problem they take care of it right away More

by ANNALEXANDER73
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 19, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 17, 2026

Dealership Rating
Employee Rating

Service was decent repairs were handled expeditiously costs were high but what isn't. The break area leaves a lot to be desired: out of water, out of coffee cups and no snacks were available. More

by ternan
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 19, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2026

Dealership Rating
Employee Rating

The service was first rate from the welcome to the finish for my car return. More

by LAVEHUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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