Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 73

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
789 Reviews
4.9

789 Reviews

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789 Reviews of Kevin Rafeek

June 05, 2024

Dealership Rating
Employee Rating

Very pleased with all personnel, especially Kevin. Knowledge and articulation. Made sure I was. Aware of what was performed. Work completed in a timely manner More

by NMCAVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 05, 2024

Dealership Rating
Employee Rating

Love this dealership, always clean and the staff is always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so he More

by CORDEROSTEVEN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

June 03, 2024

Dealership Rating
Employee Rating

Prompt, friendly service very attentive to my concerns. Made sure I understood and answered all my questions. . More

by jrseidnitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

Kevin treats me correctly every time I go there for any service…. I love this team More

by enith27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

I love the Acura team in Newport News they always do a good job and have good customer service More

by Neariahsmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

May 30, 2024

Dealership Rating
Employee Rating

This was my first scheduled appointment with Southern Acura and it was quite pleasant. My TL was taken back as soon as I drove up and the mechanic kept me informed of the progress. It didn't take lon More

by c_nolen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica, parts, Ray, mechanic

May 29, 2024

Dealership Rating
Employee Rating

Kevin gets me right every time I show up. He gets me in and out as fast I can go eat. I love hall souther Acura. More

by Ronald.cooper502000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

May 29, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 26, 2024

Dealership Rating
Employee Rating

Almost 20 years coming to service department, trusted and reliable. Appreciate the great service and quick turns More

by MARK7983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 24, 2024

Dealership Rating
Employee Rating

I am a carry over from Hall Acura of Newport News and the Service Department and Sales personnel are always excellent. The Finance personnel I have not been very nice at times. More

by rightdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre, Darrius Young, Keith Duncan - Sales

May 24, 2024

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

May 23, 2024

Dealership Rating
Employee Rating

The staff is very accommodating and explain the options for service well. Trust them to do good, necessary work. More

by DEBHILL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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