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Kevin Rafeek

Overview Reviews (810) Inventory (122)

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Kevin Rafeek

Kevin Rafeek | Page 73

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9

810 Reviews

Overview Reviews (810) Inventory (122)

4.9

810 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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810 Reviews of Kevin Rafeek

August 20, 2024

Dealership Rating

Employee Rating

Kevin and tge Southern Acura team are consummate professionals! It is a pleasure doing business with them. professionals! It is a pleasure doing business with them. More

by MUS.TANG02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 20, 2024

Dealership Rating

Employee Rating

Kevin always looks out for me. He makes sure my cars are taken care of and they get me in and out. He makes sure my cars are taken care of and they get me in and out. More

by K.d.wright13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 17, 2024

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Employee Rating

Friendly and they accomodate their loyal customers. The free car wash is also a bonus. The free car wash is also a bonus. More

by Happy customer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 17, 2024

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Employee Rating

The Service is always impeccable and professional. I would recommend this service department to others! I would recommend this service department to others! More

by fa8th5l

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Berna Aguirre

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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 16, 2024

Dealership Rating

Employee Rating

My service was handled professionally and with exceptional customer service. I will return to Southern for all of my car needs. exceptional customer service. I will return to Southern for all of my car needs. More

by Tamara

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 21, 2024 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 15, 2024

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Employee Rating

Great service! Everyone was professional, kind and courteous the entire process from booking the appointment via service on my car and picking up my vehicle. Everyone was professional, kind and courteous the entire process from booking the appointment via service on my car and picking up my vehicle. More

by elizabethp86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 21, 2024 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2024

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Employee Rating

I really appreciate the courtesy and assistance that the team does at the dealership. I would recommend it to anyone. Thanks team does at the dealership. I would recommend it to anyone. Thanks More

by Derrick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 15, 2024 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2024

Dealership Rating

Employee Rating

They are very professional and very knowledgeable , the people there are super nice and have great service ! people there are super nice and have great service ! More

by yanjiechen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 15, 2024 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 05, 2024

Dealership Rating

Employee Rating

Been a customer here since it became Southern. Professional and customer friendly. They try to make certain the customer is satisfied Professional and customer friendly. They try to make certain the customer is satisfied More

by constance.23666

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Aug 07, 2024 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 01, 2024

Dealership Rating

Employee Rating

They did a very good job. Will highly recommended them to anyone that needs service. Will highly recommended them to anyone that needs service. More

by rcfami

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 07, 2024 -

Southern Acura Newport News responded

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