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Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 64

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
789 Reviews
4.9

789 Reviews

Write a Review

789 Reviews of Kevin Rafeek

December 14, 2024

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Employee Rating

Excellent service, polite and professional. Very clean and comfortable. Kevin is personable, and friendly couurteous. More

by RPRIBUSH
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Recommend Dealer
Yes
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December 14, 2024

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Kevin kept me informed of the progress on my RDX while it was being serviced. When I picked up the vehicle, it was clean and ready to go. More

by MHENRY52
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Service Time
Service Communication
Recommend Dealer
Yes
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December 14, 2024

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Kevin Rafeek was excellent, as always, courteous, polite, professional, helpful and knowledgeable. He cares about customers. More

by SJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo

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December 13, 2024

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This dealership has been nothing but honest and trustworthy thus far. I would recommend them to anyone More

by Joshua Shazier
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo , Jessica Goodale

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December 11, 2024

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Employee Rating

Great customer service by Kevin. I have always enjoyed working with him. He is always hepful. More

by jgaskins8360
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 08, 2024

Dealership Rating
Employee Rating

The service was great but when I received a car wash they left scratches all over my car. More

by nvautomotive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 11, 2024

Southern Acura Newport News responded

"Nvautomotive" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 07, 2024

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Employee Rating

Expedited my services required for my 2017 Acura RMD. Ordered parts & expedited my repair. Friendly and exceeded my repair schedule. More

by sworthin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

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Dec 11, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 07, 2024

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Employee Rating

Great place. Staff professional and friendly. Keep me updated during visit. Nice waiting room too. More

by benderkgb
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 06, 2024

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Employee Rating

Best customer service i have gotten at any dealership. Was told that my vehicle was in good hands. More

by JMILTY1
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Cisco Lugo , Berna Aguirre, James Copeland, Marc Darnell, Joseph Festa, Darrius Young

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Dec 11, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 06, 2024

Dealership Rating
Employee Rating

Kevin and his team provided fast and efficient service on my vehicle and provided excellent customer service More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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