Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 74

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
789 Reviews
4.9

789 Reviews

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789 Reviews of Kevin Rafeek

May 20, 2024

Dealership Rating
Employee Rating

The service isn’t transparent enough to me as a customer to know the work has been done professionally/ More

by KIRKMATTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

May 20, 2024

Dealership Rating
Employee Rating

Kevin great customer service; however, Southern Acura should give clients a reason to return such as mention available coupons as well as courtesy car wash too much competition out here More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2024

Dealership Rating
Employee Rating

Service advisor was outstanding and mechanics did a great job. All work accomplished on time and below estimate. Loaner car was helpful and appreciated. More

by Bielick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 22, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 14, 2024

Dealership Rating
Employee Rating

They took care of my vehicle and found out what was going on with it they also provided a loaner while my car was in shop More

by pkarven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Henry in sales

May 15, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 10, 2024

Dealership Rating
Employee Rating

He was very courteous and professional. He had me in and out in more than a reasonable timeframe. He’s also a Michigan fan… Go Blue!! More

by KIRKMATTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 10, 2024

Dealership Rating
Employee Rating

Service reps are always helpful and courteous. Repairs are completed in a timely manner. Everything is always explained More

by nurseetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 14, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2024

Dealership Rating
Employee Rating

Dealership was very professional, courteous and knowledgeable about my vehicle. It really was great that my state inspection was free. I have not allowed anyone else to perform any maintenance on m More

by WRANDALL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 08, 2024

Dealership Rating
Employee Rating

The dealership initiated a new lease program for my 2022 MDX allowing me to initiate a new 2024 MDX erase for a new 2024 MDX which saved me hundreds of dollars and was much appreciated by this long term cl More

by JOHN@VICKERMANASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Joseph Festa, Darrius Young, Draryl Hoe

May 09, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 08, 2024

Dealership Rating
Employee Rating

I’m very happy with the service I received at southern Acura in Newport News. The service representative especially Mr. Cisco were extremely helpful and polite. I will definitely be back More

by Lowe24_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 09, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 07, 2024

Dealership Rating
Employee Rating

Had flat tire, came in to get it fixed. Great flat tire replacement! Thank you More

by B Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Daryl Hoe

May 07, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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