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Kevin Russell

Overview Reviews (163) Inventory (82)

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Kevin Russell

Kevin Russell | Page 13

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

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4.9

163 Reviews

Overview Reviews (163) Inventory (82)

Dealership Experience

3 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English

4.9

163 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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163 Reviews of Kevin Russell

January 24, 2024

Dealership Rating

Employee Rating

Great service. Went into great detail on what vehicle needed. Friendly staff and great price. Went into great detail on what vehicle needed. Friendly staff and great price. More

by Greg Canfield

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 26, 2024 -

Guntersville Chevrolet responded

Greg, thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2024

Dealership Rating

Employee Rating

Perfect. They describe everything wrong with truck. Even put it in writing. Never have to wait long. They describe everything wrong with truck. Even put it in writing. Never have to wait long. More

by Greg Canfield

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Russell

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Jan 26, 2024 -

Guntersville Chevrolet responded

Greg, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2024

Dealership Rating

Employee Rating

Very helpful and keep me updated on the progress. Very nice waiting area. Overall, a good experience and will keep using the dealership for future needs. Very nice waiting area. Overall, a good experience and will keep using the dealership for future needs. More

by MICHAEL.D.BARNES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 26, 2024 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 23, 2024

Dealership Rating

Employee Rating

Very clean and organized establishment. The employees are all so kind and ready to help! The employees are all so kind and ready to help! More

by anonymous

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Russell

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Jan 25, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

January 15, 2024

Dealership Rating

Employee Rating

Always very courteous an friendly. An the coffee is great. An everybody alwa ask if u need anything very helpful An the coffee is great. An everybody alwa ask if u need anything very helpful More

by Rdbtlb

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Russell

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Jan 18, 2024 -

Guntersville Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 13, 2024

Dealership Rating

Employee Rating

I appreciate how quickly I was able to get an oil change. The staff is very professional and knowledgeable The staff is very professional and knowledgeable More

by Jennie41210

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Russell

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Jan 15, 2024 -

Guntersville Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2024

Dealership Rating

Employee Rating

My last service appointment went very well. I was well pleased with the quality of the service and courtesy of the the staff. I was well pleased with the quality of the service and courtesy of the the staff. More

by Tgrayson1972

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Russell

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Jan 15, 2024 -

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 12, 2024

Dealership Rating

Employee Rating

They are so forgetful. I wish they could service my vichele with having to remind them to reset my car or put a sticker on for my oil change. I worry what they do when my c I wish they could service my vichele with having to remind them to reset my car or put a sticker on for my oil change. I worry what they do when my car is being serviced because they are so forgetful on small tjings. More

by SHEILA_FROST

Verified Customer

Recommend Dealer

Other Employees Tagged: Kevin Russell

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Jan 13, 2024 -

Guntersville Chevrolet responded

We at Guntersville Chevrolet acknowledge and appreciate your feedback. Our commitment is to ensure the complete satisfaction of our customers. We understand your concerns, and we apologize for any inconvenience caused. Your comments are valuable to us, and we will use them to enhance our processes and deliver an improved customer experience. Thank you

January 11, 2024

Dealership Rating

Employee Rating

All employees were outgoing and pleasant. They were expecting me. Greeted me by name. Even allowed me a loaner vehicle while mine was in for service. They were expecting me. Greeted me by name. Even allowed me a loaner vehicle while mine was in for service. More

by Ctracystep

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Russell

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Jan 14, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2023

Dealership Rating

Employee Rating

Great service, prompt, excellent technicians and a great sales force, friendly staff all around. Will be back! sales force, friendly staff all around. Will be back! More

by FJRICHTER1550

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 26, 2023 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! We look forward to your next visit! Take care!

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