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Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell | Page 13

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

Contact Me
4.9
194 Reviews

Dealership Experience

4 yrs

Industry Experience

20 yrs, 8 mos

Languages Spoken

English English

4.9

194 Reviews

Write a Review

194 Reviews of Kevin Russell

September 21, 2024

Dealership Rating
Employee Rating

My warranty was not honored nor was this warranty disclosed properly at the time of purchase. Terrible customer service. I have purchased 2 vehicles and will NOT BE BACK More

by annette40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carleigh Bowen, Jonathan Ramirez

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Sep 24, 2024

Guntersville Chevrolet responded

Hi Annette, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience with us left you disappointed. I understand that the service contract you purchased is void when items within the powertrain, like oversized tires, are altered on the vehicle after purchase. We're sorry for any miscommunication on our end about these terms, and we're happy to discuss further if you would like to. Thank you again for reaching out to us, and we wish you all the best! Sincerely, Katie R.

September 16, 2024

Dealership Rating
Employee Rating

10/10 service. Very transparent and very considerate! Never taking my vehicle anywhere else if possible! More

by Honda97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aerial Cason, Maeghan Steeley , Carleigh Bowen, CJ Cowart, Craig Harris, John Houston, Jonathan Ramirez, Madison Russell

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Sep 21, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

Dealership Rating
Employee Rating

Always friendly and pleasure to work with. Have always been pleased with their service and hospitality. More

by LINDANMULLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 17, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Dealership Rating
Employee Rating

I found Guntersville Chevrolet to be very professional, very quick and exceeded all of my expectations!! More

by bbrocato44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 09, 2024

Guntersville Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Dealership Rating
Employee Rating

I have done business with Kevin Russel and Guntersviille Chevrolet on many occasions.Kevin has done an excellent job always. However I would like to see the hourly rates for service come down since one hour More

by BILL.WARREN2153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 09, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

Dealership Rating
Employee Rating

Service manager was very courteous and prompt. Explained reasons for recall and time involved for correcting problem. More

by marionettej.bishop@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 06, 2024

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Dealership Rating
Employee Rating

Really some great folks! ! Love doing business with them!!! Bruce does a great job!! He just needs to learn to say Roll Tide Roll!! More

by HAMMCABNIET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moody Qattea, Bruce Moss, Aerial Cason , Carleigh Bowen, John Houston, Jonathan Ramirez

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Sep 05, 2024

Guntersville Chevrolet responded

Thank you so much for your positive comments about Guntersville Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2024

Dealership Rating
Employee Rating

Top notch, needs a raise! Great place and great people, they care about the customer! More

by brentcindysassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moody Qattea, Bruce Moss , Carleigh Bowen, John Houston, Harry Norton, Jonathan Ramirez, Arlen Stinson, Brent Woodham

Print
Aug 31, 2024

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Guntersville Chevrolet!

August 21, 2024

Dealership Rating
Employee Rating

Even though I was an hour early the service mananager was very professional and polite. They worked me in and the service was done very fast . Service team is always very good. More

by TINKATAL1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 24, 2024

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

Dealership Rating
Employee Rating

The very best ! ! They name it so easy to have your vehicle serviced plus clean it up for you ! More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Grass, David Scott , Carleigh Bowen, John Houston, Judy Mosley Cameron, Jonathan Ramirez

Print
Aug 18, 2024

Guntersville Chevrolet responded

Mary, we are so happy to read such a great review about Guntersville Chevrolet! We hope you have a great day!

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