Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell | Page 3

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

Contact Me
4.9
194 Reviews

Dealership Experience

4 yrs

Industry Experience

20 yrs, 8 mos

Languages Spoken

English English

4.9

194 Reviews

Write a Review

194 Reviews of Kevin Russell

June 06, 2026

Dealership Rating
Employee Rating

Kevin always takes great care of me and I feel he looks out for "my" best interest in helping me make decisions about maintaining my vehicle. He's an asset to this service department. More

by bassmaster256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Guntersville Chevrolet responded

We're happy you found Kevin to be so supportive during your experience here at Guntersville Chevrolet. Thank you, and have a fantastic day!

June 05, 2026

Dealership Rating
Employee Rating

Kevin and his staff go above and beyond on every single vehicle I've brought them. Regardless of the issues I've presented them with. Top notch service, excellent customer service! More

by Crswhite87
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell

Jul 16, 2026

Guntersville Chevrolet responded

Thanks for highlighting Kevin, who helped make this such a great experience! If you're ever in need of more help, please let us know!

June 01, 2026

Dealership Rating
Employee Rating

Great to work with. Understanding with my concerns or issues. Kameron is great technician at Guntersville Chevrolet. More

by robertnesbit3rd
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell

Jul 16, 2026

Guntersville Chevrolet responded

We're happy you found Kameron to be so supportive during your experience here at Guntersville Chevrolet. Thank you, and have a fantastic day!

May 31, 2026

Dealership Rating
Employee Rating

Great all the way around! Last two vehicles bought there! Ford dealership had a lot of problems with! More

by TERUKOLIVESFORGOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2026

Dealership Rating
Employee Rating

I had an amazing experience. The offer on my trade was VERY competitive and I left with the car I wanted. No hassle. No pressure. I’d recommend Guntersville Chevrolet to anyone. More

by Brent C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 16, 2026

Guntersville Chevrolet responded

Brent, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Guntersville Chevrolet

May 23, 2026

Dealership Rating
Employee Rating

They are very nice helpful and honest so for that I respect for what they do thank you More

by wallacemarbury991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Jones , Jonathan Ramirez

Jul 16, 2026

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

May 23, 2026

Dealership Rating
Employee Rating

We needed a part for our tailgate. Kevin was able to find the part earlier than originally anticipated. It was repaired the next morning after the part arrived!! More

by Spsims467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Guntersville Chevrolet responded

Thanks for highlighting Kevin, who helped make this such a great experience! Thank you, and have a fantastic day!

May 22, 2026

Dealership Rating
Employee Rating

Staff was friendly, but very slow and inconsiderate! !totally tried to oversell services. I came in with a specific issue and knew exactly what the problem was. I spent 5 hrs editing in line (?which was More

by ronburwell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ned Jones , Jonathan Ramirez

Jul 16, 2026

Guntersville Chevrolet responded

I would like to get some more details about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (256) 787-3771 so we can work towards a resolution. We look forward to hearing from you.

May 17, 2026

Dealership Rating
Employee Rating

Good communication about the job. Tires were priced fairly. There was no pressure for anything else to be fixed. Thanks More

by Spsims467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ned Jones , Jonathan Ramirez

May 23, 2026

Guntersville Chevrolet responded

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2026

Dealership Rating
Employee Rating

I was there for a simple oil change and it took over an hour and a half More

by tmccreless
Recommend Dealer
No

Other Employees Tagged: Kevin Russell

May 19, 2026

Guntersville Chevrolet responded

Hi there, Thank you for taking the time to share your feedback with us. We are very sorry that you had such a long wait when you came in. Two customers had come in before you and so things just got backed up. Our manager, Craig, has been reaching out to apologize personally and see what we can do to make this right, but he hasn't been able to connect with you yet. We appreciate you choosing us for your oil change, and we hope we can make your next appointment run more efficiently. Thanks again for reaching out, and we hope to hear from you soon! Sincerely, Katie R.

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