Kevin Russell | Page 8

Repair quote was close to final actual cost, technician completed job in a timely manner, repair warranty exceeds the ones from local specialty repair shops, service advisor and manager addressed any conce completed job in a timely manner, repair warranty exceeds the ones from local specialty repair shops, service advisor and manager addressed any concerns and answered questions without hesitation. More

by rmartin4063 Verified Customer Verified Customer

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No rental car assistance. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. More

by amanda.tidmore Verified Customer Verified Customer

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Everyone was kind and courteous. The waiting area was very nice. It took about as long as they told me. The waiting area was very nice. It took about as long as they told me. More

by caroldowdy10 Verified Customer Verified Customer

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Kevin was outstanding. His professionalism, knowledge and customer service is why I always come back. His professionalism, knowledge and customer service is why I always come back. More

by scott_cindydaniel Verified Customer Verified Customer

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Great Service! I called and got an appointment for an oil change and tire rotation that afternoon. It took about 20 minutes which was just right for the new full bo I called and got an appointment for an oil change and tire rotation that afternoon. It took about 20 minutes which was just right for the new full body massage chairs in the lounge! More

by CODYWALKER.03 Verified Customer Verified Customer

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Super nice people to deal with. Get you in and get you out in a hurry! Get you in and get you out in a hurry! More

by shannoncahillsr Verified Customer Verified Customer

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Service dept wonderful Sales department awful especially one salesman That was very rude to me one salesman That was very rude to me More

by WMHARBORTH3149 Verified Customer Verified Customer

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Awesome customer service; also, friendly and courteous. Kevin always takes great care of my truck. One of the services I needed takes some time, but the wait is no problem. While sitting inside all the st Kevin always takes great care of my truck. One of the services I needed takes some time, but the wait is no problem. While sitting inside all the staff that walks by always speaks and they are very nice. More

by darrellflores Verified Customer Verified Customer

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I have carried my truck multiple times for repairs and the problem was never fixed. I have also been in recently for an oil change and the oil filter was left so loose it leaked oil and the fender well wa the problem was never fixed. I have also been in recently for an oil change and the oil filter was left so loose it leaked oil and the fender well wasn't properly secured with fasteners after a fuel filter replacement. More

by Lee Bryant Verified Customer Verified Customer

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I bought my car in April and paid for a warranty. My check engine light comes on last week of November. My gaskets and seals on crank case are already wore out. Mind you I've had the car for 8 months My check engine light comes on last week of November. My gaskets and seals on crank case are already wore out. Mind you I've had the car for 8 months. It's a 2020 year model. They say they serviced it in February when I bought it. They want to say my warranty doesn't cover it and charge me around $2,000. Come on. I won't buy another from here that's for sure. More

by ca5513chic Verified Customer Verified Customer

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