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Kevin Russell
Kevin Russell at Guntersville Chevrolet

Kevin Russell | Page 9

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

Contact Me
4.9
163 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

20 yrs, 4 mos

Languages Spoken

English English

4.9

163 Reviews

Write a Review

163 Reviews of Kevin Russell

December 07, 2024

Dealership Rating
Employee Rating

Excellent service deptsrtment. Came and got truck, fixed it brought it back the very same day so i could make my trip More

by cowboyx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez

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Dec 12, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 23, 2024

Dealership Rating
Employee Rating

Fantastic service department, little to no wait, and while I did I was kept comfortable, informed, and laughing with staff! 10/10 will go again! More

by Oh_hiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen, Madison Russell

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Nov 27, 2024

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Dealership Rating
Employee Rating

Always get me in and out promptly. They even vacuumed and washed my car for me while I waited at no extra charge! They definitely changed my experience. More

by vwgolfgti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez, Aerial Cason, Maeghan Steeley , Carleigh Bowen, Chase Bowen, CJ Cowart, John Houston, Madison Russell, Juan Tzintzun

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Nov 19, 2024

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2024

Dealership Rating
Employee Rating

Helpful , courteous , friendly and Prompt . Craig always does what he says and gets back with you in a timely manner . More

by JACKIE.KIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nothdurft, Bruce Moss, Jonathan Ramirez, Craig Harris , Carleigh Bowen, John Houston

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Nov 07, 2024

Guntersville Chevrolet responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Dealership Rating
Employee Rating

Kevin does an excellent job. Always pleased when I am able to work with him. More

by ANeSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Scott

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Nov 01, 2024

Guntersville Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2024

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Employee Rating

The dealer ship is good the salesmen are a little pushy but that goes with it the service is good More

by jcollins29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moody Qattea, Jonathan Ramirez , Chase Bowen, John Houston, Tony Stovall

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Oct 26, 2024

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!

October 05, 2024

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Employee Rating

Great low pressure service department. Staff will bend over backward to help you. I never fill cheated. More

by Greg Canfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen, John Houston

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Oct 10, 2024

Guntersville Chevrolet responded

Greg, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

September 29, 2024

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Employee Rating

Very nice experience. Very comfortable lounge area. Service didn’t take too long. And the price wasn’t too bad. More

by chelsa20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 23, 2024

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Employee Rating

Quick service very helpful and made me feel welcome well recommended to my friends and family. More

by Thomasdewberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 29, 2024

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2024

Dealership Rating
Employee Rating

My warranty was not honored nor was this warranty disclosed properly at the time of purchase. Terrible customer service. I have purchased 2 vehicles and will NOT BE BACK More

by annette40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen

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Sep 24, 2024

Guntersville Chevrolet responded

Hi Annette, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience with us left you disappointed. I understand that the service contract you purchased is void when items within the powertrain, like oversized tires, are altered on the vehicle after purchase. We're sorry for any miscommunication on our end about these terms, and we're happy to discuss further if you would like to. Thank you again for reaching out to us, and we wish you all the best! Sincerely, Katie R.

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