Service was great as usual.
They are fast and really look out for their customers. Im more then happy with this location and all the workers in service. GIVE THEM ALL A RAISE!!!
They are fast and really look out for their customers. Im more then happy with this location and all the workers in service. GIVE THEM ALL A RAISE!!! They work hard for it, and I think they deserve it. Thank you.
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by PAINLESS1966
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2024 -
DCH Brunswick Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
They are very efficient and honest with the repairs.
The people are very polite and profesional.
The people are very polite and profesional.
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by Dionrsuarezg
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2024 -
DCH Brunswick Toyota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
First visit, left Princeton Toyota due to poor service
and customer service. Very impressed with the customer service at DCH.
and customer service. Very impressed with the customer service at DCH.
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by Servinghim2
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
DCH Toyota Service continues to be one of the most
professional Service Centers in New Jersey. All our household Toyota cars only come to this location in North Brunswick for superior service. Under R
professional Service Centers in New Jersey. All our household Toyota cars only come to this location in North Brunswick for superior service. Under Richard Mootz's supervision, I have never had a problem. Service managers are equally tops! Great Tecnician's make all the difference.
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by rbrenowitz
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Mar 11, 2024 -
DCH Brunswick Toyota responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Very professional gave me a great deal good price would
recommend it to anybody smooth trans action no xx
recommend it to anybody smooth trans action no xx
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by fice_2000
Mar 11, 2024 -
DCH Brunswick Toyota responded
Here at DCH Brunswick Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Quick, detailed service, although the walk around video
was in Spanish. Very good experience overall.
was in Spanish. Very good experience overall.
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by AIMEE0531
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2024 -
DCH Brunswick Toyota responded
Thank you, Aimee! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
I had to wait for 3 hours for a tire rotation job.
The attendant did not notify me that my car was ready.
The attendant did not notify me that my car was ready.
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by TAMASIMON
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
DCH Brunswick Toyota responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Firstly, I came in due to a factory required maintenance
and a puncture on the outer edge of one of my tires. Upon inspection, the service advisor recommended replacing the tire, even though the exact model
and a puncture on the outer edge of one of my tires. Upon inspection, the service advisor recommended replacing the tire, even though the exact model was not in stock. Instead, a Goodyear Eagle tire was suggested as a replacement for $183.24 plus taxes. Considering the puncture's nature and location, I was expecting options for repairing the tire before considering a replacement, especially with a different model. However, after deciding not to proceed with the recommendation, I later found that the puncture had somehow disappeared, and, surprisingly, I received no communication about this resolution from the dealership. This lack of communication has left me puzzled and questioning the initial advice given. Additionally, during the same visit, I was advised to get a full alignment for my car, which cost nearly $180. Given that my vehicle is a 2022 model, this recommendation was unexpected. I understand the importance of vehicle maintenance, but I would appreciate more clarity on why a full alignment was deemed necessary for a relatively new car. It would be beneficial to have such recommendations accompanied by a more detailed explanation, especially when it involves significant expense.
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by DYANGMIN
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Mar 13, 2024 -
DCH Brunswick Toyota responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Very expensive.
Went for changing keys battery. Ended up with 2k repairs ?? Not encouraging
Went for changing keys battery. Ended up with 2k repairs ?? Not encouraging
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by Sri
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Mar 08, 2024 -
DCH Brunswick Toyota responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Very professional.
. thorough.. client oriented.. I was very satisfied with the service provided. Friendly and respectful reps!
. thorough.. client oriented.. I was very satisfied with the service provided. Friendly and respectful reps!
More
by BAMS04
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Mar 04, 2024 -
DCH Brunswick Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
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