How can I leased a brand new car and with in 2 months it
broke down I brought the car in waited for 4 hrs and I was told the car will have to stay for overnight, I asked how do I go home or pick my son from
broke down I brought the car in waited for 4 hrs and I was told the car will have to stay for overnight, I asked how do I go home or pick my son from school? Kevin said he can get my a Lyft fine I asked how do I then go to work the next day since he said I can't get me a loaner, his answer was when I asked for loaner was I can only give you a loaner only if the car is being serviced, why was the car there anyway? I am done with this place.
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by YDICKSON69
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Mar 04, 2024 -
DCH Brunswick Toyota responded
Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
YOUR NEW LOCATION IS NICE, CLEAN, AND SPACIOUS
KEVIN
SCESNEY IS ALWAYS PROFESSIONAL, PLEASENT TO SPEAK WITH, AND ALWAYS KEEPS YOU UPDATED ON WHERE YOU STAND WITH YOUR VEHICLE, AND ALWAYS FOLLOWS THROUGH
SCESNEY IS ALWAYS PROFESSIONAL, PLEASENT TO SPEAK WITH, AND ALWAYS KEEPS YOU UPDATED ON WHERE YOU STAND WITH YOUR VEHICLE, AND ALWAYS FOLLOWS THROUGH WITH ANY SPECIAL INSTRUCTIONS OR REQUESTS YOU MAY HAVE, THANKS KEVIN--------------------RICH R
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by ROMEO701DIXIE
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2024 -
DCH Brunswick Toyota responded
Rich, thank you for the kind words for Kevin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Muchas gracias, por atender a su cliente , me gusto la
atención y la manera de explicar lo que le pasaba a mi carro
atención y la manera de explicar lo que le pasaba a mi carro
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by ARMANSANCHEZ1974
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2024 -
DCH Brunswick Toyota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Arman, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Kevin is a great asset to the company.
He was very kind, patient and helpful.
He was very kind, patient and helpful.
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by emmdisney
Verified Customer
Verified Customer
Service Price Transparency
Feb 23, 2024 -
DCH Brunswick Toyota responded
Thanks for sharing your thoughts about your experience with Kevin here at DCH Brunswick Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Great service and staff.
Rich and Mike always excellent. The entire team helpful. The only place I allow to service my Toyota.
Rich and Mike always excellent. The entire team helpful. The only place I allow to service my Toyota.
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by acjeepguy37
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2024 -
DCH Brunswick Toyota responded
Thanks for sharing your thoughts about your experience with Rich and Mike here at DCH Brunswick Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Feb 08, 2024 -
acjeepguy37 responded
Well run dealership! Great job Lisa!!
Everything was excellent.
Great experience, they help me with everything I needed. Efficient and quick service
Great experience, they help me with everything I needed. Efficient and quick service
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by LORENA.ELEUTERIO
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2024 -
DCH Brunswick Toyota responded
Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Lorena, and we hope to see you again!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
I went to have brakes job done.
Till that time my TMPS was working perfectly. After I got out of the dealership, the TMPS does not work. Initially I thought it might be due to cold
Till that time my TMPS was working perfectly. After I got out of the dealership, the TMPS does not work. Initially I thought it might be due to cold temperatures . However even after 3 weeks , the TMPS did not function, after referring the manual, tried to reset the system without any success. Finally I took my car to the dealership. To my utter dismay and disappointment, the dealership declined to fix the issue and wanted me to bear an additional $ 400 approximately to fix the problem
I firmly believe that the problem occurred while the car was under their care and possession hence they need to own their responsibility and fits the TPMS
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by Rasik Desai
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2024 -
DCH Brunswick Toyota responded
Rasik, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
I waited over 5 HOURS to walk out with my car not fixed
and then taking almost $200 from me
and then taking almost $200 from me
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by jmacchio
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Feb 08, 2024 -
DCH Brunswick Toyota responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
They got to my problem and I was happy with their work
Glad I went there
Glad I went there
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by BERICHNJ
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Scesney
Feb 03, 2024 -
DCH Brunswick Toyota responded
Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
All over good services.
We would like to stop by again for services. Good job. Thanks
We would like to stop by again for services. Good job. Thanks
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by TRIPLEQUEEN
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2024 -
DCH Brunswick Toyota responded
Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
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