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Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 31

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

February 24, 2022

Dealership Rating
Employee Rating

Super fast and helpful, did not have to wait very long once I turned in my vehicle More

by LOGANEMERSONWARCRAFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 24, 2022

Lithia Hyundai of Anchorage responded

Hi Logan, our team is happy to have serviced your vehicle in a timely manner. We truly appreciate your business and would like to thank you for choosing Lithia Hyundai of Anchorage.

February 24, 2022

Dealership Rating
Employee Rating

Quick and courteous. Always pleasant to speak with the counter person. Good clean facility and waiting area. More

by POLIESOUS
Recommend Dealer
Yes
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Feb 24, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage for service! We are pleased to know you haven enjoyed interacting with our team and utilizing our waiting area during your service appointments.

February 23, 2022

Dealership Rating
Employee Rating

They were helpful when my head light went out and informed me of a part that had come in so I made an appointment to install it. They were courteous. More

by kitkat90
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

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Feb 24, 2022

Lithia Hyundai of Anchorage responded

Hi Kitkat, thank you for reaching out to our team to help with the repair of your headlight. We are happy to have kept you up to date and gotten you and your Hyundai back on the road in a timely manner. Should any future needs arise, please keep our team here at Lithia Hyundai of Anchorage in mind.

February 22, 2022

Dealership Rating
Employee Rating

I received exceptional service at the service depart ment from Hyundai. The service crew is very professional with high courtesy standards. More

by ROYFMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 22, 2022

Lithia Hyundai of Anchorage responded

Hi Roy, thank you for this kind feedback and your business. Our team is pleased to have provided you with exceptional service. We truly appreciate the kind comments you have shared bout our team and hope to hear from you again soon.

February 20, 2022

Dealership Rating
Employee Rating

The service department always goes above and beyond my expectations! Being from out of town, I always have to wait for my car and the waiting area is always clean and comfortable. More

by Chicklet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

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Feb 21, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for traveling to Lithia Hyundai of Anchorage for your vehicles service needs! Kevin and the rest of our team are always happy to provide you with an exceptional experience and we hope to continue doing so for many more years.

February 18, 2022

Dealership Rating
Employee Rating

QUICK and ACCURATE + appointments timely kept and good follow up + free rides and a nice waiting area with coffee. THANK YOU More

by GREATHOUSEYOUNGBLOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 18, 2022

Lithia Hyundai of Anchorage responded

Thank you for sharing your 5-star customer experience. We appreciate your business and safe travels!

February 17, 2022

Dealership Rating
Employee Rating

Very professional, staff willing to answer questions/concerns. I was walked to my car so I could show what concerned me. More

by SHBMARQUEZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Feb 17, 2022

Lithia Hyundai of Anchorage responded

Thank you for choosing the Lithia Hyundai of Anchorage service team to help address the concerns you had with your vehicle. We are happy to have helped and would like to encourage you to reach out to us for any future needs.

February 17, 2022

Dealership Rating
Employee Rating

Very good service. Helpful, found problem. Part are taking a long time to get in. It has been almost a month since parts were ordered. More

by Ben
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Feb 17, 2022

Lithia Hyundai of Anchorage responded

Hi Ben, I'm sorry to know your parts have not yet arrived and hope you will understand the availably and shipping time is simply out of our hands. Please don't hesitate to give us a call should you have any concerns. We would be happy to help.

Feb 17, 2022

Ben responded

Thank you for responding. I understand the time frame on parts. I was just concerned because I was told 4-7 days originally.

February 17, 2022

Dealership Rating
Employee Rating

Easy to schedule the appointment online and request services. Good service and the appointment took less than one hour More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 17, 2022

Lithia Hyundai of Anchorage responded

Thank you for using our online scheduling tool! I'm please to know you found it easy to navigate and that your visit here at Lithia Hyundai of Anchorage went well. Until next time, enjoy the road ahead.

February 17, 2022

Dealership Rating
Employee Rating

Getting into service is great just calling takes awhile to get through. Thank a bunch. More

by MYGIRLSJONES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Reeve

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Feb 17, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for visiting Lithia Hyundai of Anchorage. We truly appreciate your patience and are pleased to know your visit went great. Until next time, drive safe.

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